Summary
Overview
Work History
Education
Skills
Timeline
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Shauna Hannigan

Shauna Hannigan

Kennewick,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Sonic
02.2005 - 12.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Established team priorities, maintained schedules and monitored performance.

Education

Diploma - General Education

Bonanza High School
Las Vegas, NV
06.2004

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Employee Scheduling
  • Customer rapport
  • Marketing knowledge
  • Recruiting and interviewing
  • Strategic Planning
  • Policy Enforcement
  • Project management abilities

Timeline

Assistant Manager

Sonic
02.2005 - 12.2013

Diploma - General Education

Bonanza High School

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Shauna Hannigan