Shauna Kaelin Clark
Reno
Summary
Working as a legal assistant and an administrative assistant has given me insight into the mechanics of running a business in multiple states. My tasks could change daily as I navigated the specific needs of the company. I managed physical stores in almost all states in the United States. In my time with the company, I saw our portfolio go from 20 physical stores to over 140. With the success and growth of the business comes different laws and regulations depending on the state and or county that you operate in. Each situation my team and I came across was assessed on an individual basis. I have gained countless skills needed to run a successful business.
Seasoned Executive Legal Assistant with comprehensive background in legal industry. Skilled at providing high-level administrative support to executives, while managing complex schedules and prioritizing numerous tasks. Strong interpersonal skills, known for collaboration and problem-solving abilities. Have made significant impact by streamlining office operations and enhancing efficiency in previous roles.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Pet Caregiver
Independent
Reno
03.2025 - Current
- Maintained a 5 star rating on over 150 services.
- Ensured pet safety, my personal safety and safety to the homes and belongings of clients by following client instructions.
- Maintained a list of recurring clients due to my trustworthiness, reliability, customer service and skills with a wide variety of animal ages, sizes, breeds and temperaments.
- Earned over 20 achievements for my superior performance including "the ultimate endorsement" and "reliability over 100 services."
- Administered medications and treatments as directed by pet owners.
- Developed tailored feeding schedules based on individual pet needs.
- Communicated effectively with pet owners about care routines and updates.
- Assisted with training exercises to promote good behavior in pets.
- Met with clients to discuss needs, service preferences and special requests.
- Prepared and served meals to meet dietary needs and instructions.
- Assisted in bathing, trimming nails, brushing fur and hair, cleaning ears and eyes of pets.
- Responded quickly to emergency situations involving sick or injured animals.
- Communicated effectively with other caregivers regarding the status of each animal's health and well-being.
- Cleaned kennels and cages on a regular basis to ensure a safe environment for the pets.
- Provided daily exercise for animals such as walking, playing fetch, or swimming.
- Observed behavior of animals while in care to detect any signs of illness or injury.
- Educated pet owners on proper nutrition needs of their pets based on breed type.
Executive Legal Assistant
Inland Devon Self Storage Holdings
Emeryville
09.2021 - 03.2025
- Managed communication between clients and legal representatives effectively.
- Organized case files and maintained accurate records of legal correspondence.
- Conducted research on relevant laws impacting self-storage regulations.
- Assisted in drafting contracts and agreements for client services.
- Facilitated meetings with clients to discuss legal matters and storage policies.
- Coordinated schedules for legal consultations and document signings efficiently.
- Updated internal databases with legal information and client documentation accurately.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Maintained client confidentiality in all matters.
- Answered phones promptly while providing courteous customer service.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Filed clients' legal documents in relevant courts for processing.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Greeted clients upon arrival at office and provided assistance as needed.
- Handled telephone calls, meeting plans and conference organization requirements.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Organized exhibits for trial proceedings.
- Compiled financial records related to specific cases.
- Coordinated travel arrangements for attorneys as required by firm policy or client needs.
Sales Associate and Vehicle Appraiser
Carmax
Reno
01.2019 - 09.2021
- Built strong customer relationships.
- Product knowledge for multiple makes and models of vehicles.
- Exceeded my target sales goals. Four cars sold in one day.
- Proficiency in SalesForce to track and accurately follow up with each customer and potential customer.
- Vehicle damage assessment.
- Repair cost estimations.
- Total loss valuation.
- Assisted customers in selecting vehicles that fit their needs.
- Maintained vehicle displays to showcase inventory effectively.
- Processed sales transactions accurately and efficiently.
- Provided product knowledge to educate customers on features and benefits.
- Collaborated with team members to enhance customer service experiences.
- Facilitated test drives to demonstrate vehicle performance and features.
- Resolved customer inquiries and concerns promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Merchandiser
Frito-Lay
Sparks
08.2017 - 01.2019
- Control the product that goes in and out of multiple stores in a region.
- Analyzed product displays to enhance visibility and customer engagement.
- Collaborated with sales teams to optimize inventory levels and product placement.
- Maintained stock levels through regular inventory checks and replenishment.
- Developed visual merchandising strategies to align with brand standards.
- Trained new team members on merchandising best practices and company policies.
- Executed promotional setups while adhering to timelines and company guidelines.
- Monitored market trends to inform product assortment decisions and strategies.
- Engaged with customers to gather feedback on product offerings and displays.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Courtesy Clerk and Cashier
Raley's Grocery
Reno
05.2015 - 08.2017
- Assisted customers with inquiries and product location throughout the store.
- Stocked shelves efficiently to ensure product availability for shoppers.
- Maintained cleanliness and organization of checkout areas and customer spaces.
- Bagged groceries carefully to enhance customer satisfaction during purchases.
- Provided excellent service by greeting customers warmly upon entry and exit.
- Collaborated with team members to support store operations during peak hours.
- Monitored inventory levels and reported shortages to management promptly.
- Adhered to safety protocols while handling products and equipment in-store.
- Provided excellent customer service by being friendly and courteous at all times.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
Education
Associates of Science - Anthropology
Truckee Meadows Community College
Reno, NV 08.2017 - 05.2022
Skills
- Proficient in Microsoft Word, Office, Excel, Powerpoint
- Bookkeeping
- Legal research
- Document preparation
- Case management
- Client confidentiality
- Contract drafting
- Time management
- Communication skills
- Organizational skills
- Customer service
- Relationship building
- Problem solving
- Attention to detail
- Team collaboration
- Multitasking capabilities
- Analytical thinking
- Meeting scheduling
- Proofreading documents
- Legal drafting
- Contract review
- Court filings
- Travel arrangements
- Expense reporting
- Office administration
- Notary services
- Legal writing
- Customer relationship management
- Administrative assistance
- Billing statements
- Bankruptcy law
- Corporate law
Awards
- Graduated with Honors
- Presidents Club award
Timeline
Pet Caregiver
Independent
03.2025 - Current
Executive Legal Assistant
Inland Devon Self Storage Holdings
09.2021 - 03.2025
Sales Associate and Vehicle Appraiser
Carmax
01.2019 - 09.2021
Associates of Science - Anthropology
Truckee Meadows Community College
08.2017 - 05.2022
Merchandiser
Frito-Lay
08.2017 - 01.2019
Courtesy Clerk and Cashier
Raley's Grocery
05.2015 - 08.2017