Shauna-Kay Green
Coral Springs,Florida
Summary
As a graduate of Florida Atlantic University's bachelor’s program in Criminal Justice, I am currently in search for opportunities in law enforcement and a behavioral/mental Health service role. Trained in CPR and possess outstanding communication skills along with customer service. Motivated, energetic, and ready to learn on the job.
Overview
8
8
years of professional experience
Work History
Child Protective Investigator
Department Of Children And Family Services
08.2023 - Current
- Improved child safety by conducting thorough investigations into allegations of abuse and neglect.
- Enhanced family support systems by connecting families with appropriate resources and services.
- Collaborated with multidisciplinary teams to ensure comprehensive assessments and intervention plans for children at risk.
- Documented cases meticulously, maintaining accurate records for court proceedings and agency use.
- Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers.
- Managed high caseloads efficiently, prioritizing tasks based on urgency and level of risk to the child.
Operations Coordinator
FedEx: Ground
10.2020 - Current
- Boosted productivity by establishing effective communication channels between departments.
- Organize and coordinate the dispatch of linehaul drivers and the transportation of equipment.
- Collect all Monthly Maintenance Records and Federal Annual Inspections from TSP and submit them into VMS.
- Complete yard inventory to validate location of trailers.
Personal Injury Case Manager
The Law Office Of Kanner And Pintaluga
06.2022 - 07.2023
- Facilitated communication between clients and attorneys for timely and efficient case progress.
- Achieved successful case resolutions by closely managing and organizing client files.
- Built strong relationships with clients to provide empathetic support during their recovery journey.
- Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
Department Manager
McDonald's, NCB Inc.
06.2016 - 08.2021
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Provided exceptional customer service to generate more sales.
- Conducted inventory management to ensure weekly goods received.
- Provided support to the orientation process for new hires and scheduled interviews.
Education
Bachelor of Arts - Criminal Justice
Florida Atlantic University
Boca Raton, FL12.2022
Skills
- Information Gathering
- CPR and AED Certified
- Teamwork and Cooperation
- Analytical Skills
- Crisis Situations
Timeline
Child Protective Investigator
Department Of Children And Family Services
08.2023 - Current
Personal Injury Case Manager
The Law Office Of Kanner And Pintaluga
06.2022 - 07.2023
Operations Coordinator
FedEx: Ground
10.2020 - Current
Department Manager
McDonald's, NCB Inc.
06.2016 - 08.2021
Bachelor of Arts - Criminal Justice
Florida Atlantic University
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