Dominique Crespo
Tallahassee,United States
Summary
Detail-oriented professional documenting all instances and cases of abuse, neglect and abandonment in compliance with agency rules. Remaining calm, polished and nonjudgmental in stressful situations. Respectful Child Protective Investigator handling emergency placements with ease.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Child Protective Investigator
Department Of Children And Families
Tallahassee, FL
05.2023 - Current
- Conduct investigations of child abuse and neglect
- Enhanced family support systems by connecting families with appropriate resources and services.
- Collaborated with multidisciplinary teams to ensure comprehensive assessments and intervention plans for children at risk.
- Documented cases meticulously, maintaining accurate records for court proceedings and agency use.
Abuse Counselor
Department Of Children And Families
Tallahassee, FL
08.2022 - 04.2023
- Generate reports of neglect and abuse for vulnerable adults and children, Data entry
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
ADMINISTRATIVE ASSISTANT I
Department of Children and Families
Tallahassee, FL
02.2022 - 08.2022
- Organizing, managing, and keeping an office running
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Interview Clerk
Department of Children and Families
Tallahassee, FL
02.2020 - 02.2022
- Enhanced applicant experience by providing efficient and professional interview scheduling services.
- Managed high-volume interview schedules while maintaining strong attention to detail and accuracy.
- Promoted a positive employer brand during interactions with candidates, representing the company professionally at all times.
Economic Self Sufficiency Specialist
Department of Children and Families
Tampa, FL
03.2019 - 02.2020
- Enhanced client self-sufficiency by conducting comprehensive assessments and creating tailored action plans.
- Streamlined processes for better case management, resulting in improved efficiency and client outcomes.
- Improved operational effectiveness with the implementation of new tools and techniques in case management practices.
Loss Prevention Officer
Bealls Corporate
Bradenton, FL
05.2017 - 05.2018
- Enhanced store security through the installation of surveillance cameras and alarm systems.
- Collaborated with management to develop comprehensive loss-prevention training programs for staff members.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
Assistant Manager
Amscot Financial
Sarasota, FL
06.2015 - 05.2017
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Warehouse
Bealls
Bradenton, FL
01.2014 - 06.2015
- Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
- Streamlined order fulfillment for faster turnaround times by optimizing picking and packing procedures.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
Shift Manager
ABC Fine Wine and Spirits
Tallahassee, FL
08.2013 - 01.2014
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Assistant Manager
Gate Petroleum
Tallahassee, FL
03.2008 - 08.2013
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH03.2023
High School Diploma
Wakulla High
06.2007
Skills
- Law Enforcement Interaction
- Client Engagement and Assistance
- Community Resources
- Abuse and Neglect Investigation
- Information Gathering
- Confidentiality Practices
- Problem Solving
- Computer Literacy
- Crisis Situations
- Case Documentation
- Empathy and Compassion
- Active Listening
Certification
- Certified Child Welfare License Department of Children and Families 2023.
- Certified Physical and Neglect: Child Abuse Injury Reconstruction Techniques, 2023.
- Certified Emerging Trends In Child Sexual Abuse Investigations, 2023.
Hobbies
Policy Reading, Community Involvement, and Traveling.
Timeline
Child Protective Investigator
Department Of Children And Families
05.2023 - Current
Abuse Counselor
Department Of Children And Families
08.2022 - 04.2023
ADMINISTRATIVE ASSISTANT I
Department of Children and Families
02.2022 - 08.2022
Interview Clerk
Department of Children and Families
02.2020 - 02.2022
Economic Self Sufficiency Specialist
Department of Children and Families
03.2019 - 02.2020
Loss Prevention Officer
Bealls Corporate
05.2017 - 05.2018
Assistant Manager
Amscot Financial
06.2015 - 05.2017
Warehouse
Bealls
01.2014 - 06.2015
Shift Manager
ABC Fine Wine and Spirits
08.2013 - 01.2014
Assistant Manager
Gate Petroleum
03.2008 - 08.2013
Bachelor of Arts - Human Services
Southern New Hampshire University
High School Diploma
Wakulla High