Shauna M. Dillon
Salt Lake City,Utah
Summary
Professional healthcare manager with proven experience in case management and patient care coordination. Strong focus on team collaboration, ensuring all stakeholders work together seamlessly to achieve optimal patient outcomes. Skilled in developing care plans, patient advocacy, and navigating healthcare systems. Reliable, adaptable, and consistently delivers results in dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Fourth Street Clinic
02.2023 - Current
- Collaborate with medical and behavioral health providers to provide targeted care to patients including applications for various benefits, respite care/skilled nursing referrals, and other forms of assistance
Bilingual Referral Coordinator
Fourth Street Clinic
05.2022 - 02.2023
- Collaborate with the medical team and the patient to provide scheduling support, look up medical records from outside clinics and hospitals, and provide needed transportation for patients to medical appointments and procedures
Bilingual Intake and Enrollment Specialist
Fourth Street Clinic
10.2021 - 05.2022
- Work with individuals looking to access services in the clinic to complete necessary paperwork and enroll as a patient
Web Response Specialist
Equian
06.2016 - 09.2021
- Review online responses and make outbound calls to complete investigation
Bilingual Customer Service Specialist
Equian
05.2016 - 06.2016
- Build upon job duties to serve all of the company's health insurance clients
Bilingual Customer Service Representative
Equian
08.2015 - 06.2016
- Respond to inbound Spanish and English calls from health insureds and involved professionals
- Decipher medical coding when discussing medical treatment to determine subrogation potential
- Recognized for exceeding department standards seven consecutive months
Education Consultant
Tutor Doctor
03.2015 - 12.2015
- Generate leads through representing Tutor Doctor at events and seeking strategic partnerships
- Conduct in-home consultations through interviewing families and assessing students
Lead English Teacher: 3rd, 4th, and 5th grades
World Teach Colombia
01.2014 - 12.2014
- Teach over 200 students with class sizes ranging from 30-45 students
- Supervise five student teachers by delegating and monitoring classroom responsibilities
- Initiate, choreograph and direct English presentation involving sixteen students
Academic Tutor
Tutor Doctor
12.2012 - 12.2013
- Privately tutor Spanish and English to teens and college students
Education
Bachelors - Social Work
Murray State University
Murray, Kentucky12.2010
Skills
- Case management
- Bilingual communication
- Patient advocacy
- Proficiency using Epic Electronic Health Record
Accomplishments
Oversaw diagnostic medical equipment and respite care referrals as a case manager at Fourth Street Clinic and served as a training resource for other case managers to ensure consistent referral workflows.
Certification
Bridging the Gap Medical Interpreter Training - July 2017
Languages
English
Spanish
Timeline
Case Manager
Fourth Street Clinic
02.2023 - Current
Bilingual Referral Coordinator
Fourth Street Clinic
05.2022 - 02.2023
Bilingual Intake and Enrollment Specialist
Fourth Street Clinic
10.2021 - 05.2022
Web Response Specialist
Equian
06.2016 - 09.2021
Bilingual Customer Service Specialist
Equian
05.2016 - 06.2016
Bilingual Customer Service Representative
Equian
08.2015 - 06.2016
Education Consultant
Tutor Doctor
03.2015 - 12.2015
Lead English Teacher: 3rd, 4th, and 5th grades
World Teach Colombia
01.2014 - 12.2014
Academic Tutor
Tutor Doctor
12.2012 - 12.2013
Bachelors - Social Work
Murray State University
Community and Volunteer Experience
Big Brothers Big Sisters of Southwest Colorado, Americorps Worker, Durango, CO, 2011-01, 2011-11, Managed marketing and fundraising events, Initiated and developed a diversity volunteer recruitment strategy, Drafted and edited monthly newsletters