Shauna Mitchell

• Handled inventorying responsibilities.
• Addressed customers' concerns and questions and handled complaints.
• Completed opening and closing duties to facilitate business operations.
• Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
• Resolved customer complaints and reported issues to senior management.
• Kept areas clean, neat and inspection-ready to comply with product guidelines.

• Provided information services to guests regarding promotions, pricing and reservations.
• Scheduled cleaning and maintenance for rooms and equipment.
• Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
• Set up, restocked and cleaned dining areas.
• Maintained order and cleanliness of work areas to conform with health codes.

• Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
• Monitored office inventory to maintain supply levels.
• Recruited, trained and developed administrative team to support corporate growth and objectives.
• Supported staff through in-service training, providing mentorship and additional resources.

Conducted staff performance evaluations to monitor progress and individual skills.

• Scheduled and confirmed appointments.
• Made phone calls and sent emails to establish leads.
• Answered telephones and directed calls to appropriate staff members.