Shauna Polk
Arlington,WA
Summary
I have over 15 years of experience, and I am a quick learner.
Effective independently, or as a member of the team.
Enthusiastic, and easy to talk to.
Known for exceptional customer service and strong multitasking abilities.
Developed a loyal clientele through engaging conversations and efficient service, significantly increasing repeat customers. Proficient in point-of-sale systems and committed to ensuring a welcoming atmosphere, as well as adherence to alcohol awareness procedures.
Overview
7
7
years of professional experience
Work History
Bartender
Danny’s Midway
Arlington, WA
07.2021 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
- Experience with pull tabs. Including weighing, changing , auditing, and inventory
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for next shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender
7th St Pub / Madison Pub
Everett, WA
04.2018 - 07.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Skills
- Good conversationalist
- Strong multitasking
- Team player attitude
- Fast and efficient
Timeline
Bartender
Danny’s Midway
07.2021 - Current
Bartender
7th St Pub / Madison Pub
04.2018 - 07.2021