Shauna Rosacrans
Moxee City,WA
Summary
Dynamic entrepreneur and former Costco Wholesale Corp team member, adept in e-commerce management and business networking. Spearheaded a successful Etsy store, leveraging social media marketing and inventory control to significantly boost online presence and sales. Excels in operational efficiency and customer engagement, showcasing a blend of strategic vision and interpersonal skills.
Overview
34
34
years of professional experience
Work History
Etsy Store Owner
Self Employed Web
Moxee, WA
01.2014 - Current
- Reviewed feedback from customers about their experiences with the shop's products and services.
- Developed marketing strategies for promoting the shop on social media platforms such as Instagram, Facebook, Twitter, Pinterest, and YouTube.
- Handled customer service requests including returns and exchanges and refunds.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Monitored competitors' prices, product offerings, and advertising strategies on a regular basis.
- Created Etsy shop page, uploaded images and descriptions of products, managed inventory levels, and monitored traffic to the site.
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Managed household errands and other essential duties.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
- Developed a content strategy for blog posts that featured new products or upcoming promotions.
- Created, managed or automated orders or invoices using order management or invoicing software.
- Provided technical support for shoppers who had difficulty navigating the store's checkout process.
- Composed images of products using video or still cameras, lighting equipment and editing software.
- Received and processed payments from customers using electronic transaction services.
- Delivered e-mail confirmation of completed transactions and shipment.
- Set pricing structures according to market analytics and emerging trends.
- Managed customer inquiries via email and phone calls related to product availability and shipping information.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Organized events at local craft fairs in order to promote the shop's items directly to consumers.
- Developed and implemented successful sales strategies to meet business goals.
Cashier, Vault Clerk, Marketing, Membership
Costco Wholesale Corp
Union Gap, WA
06.1991 - 10.1999
- Scanned merchandise using point-of-sale system for accurate purchase total. Handled cash, check and debit card transactions.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Accurately counted and verified large volumes of cash to ensure accurate transactions within the vault. Counted and balanced cashier drawers.
- Maintained detailed records of all cash transactions, ensuring compliance with internal controls and audit standards
- Successfully reconciled daily cash discrepancies, resolving issues promptly and accurately.
- Assisted with internal audits of vault operations
- Implemented security procedures for vault access and cash handling, minimizing risk of loss.
- Setting up and managing job fairs at businesses. Cold Calling businesses to enhance sales of memberships for our local warehouse.
- Processing new membership sign-ups, renewals, and upgrades. Assisting members with membership related inquiries, providing information about membership benefits, resolving membership issues. Issuing merchandise returns. Processing membership payments and handling cash transactions.
Education
High School Diploma -
West Valley High School
Yakima, WA05-1991
Skills
- Operations management
- Performance analysis
- Budget planning
- Business administration
- Promotional planning
- Inventory control
- Product marketing
- Store operations
- Sales oversight
- Financial tracking
- Social media marketing
- Business networking
- Merchandise planning
- Store maintenance
- Business marketing
- Sales management
- E-commerce management
- Financial planning
Affiliations
- Camping
- Watching Live Hockey
- Playing games indoor or outdoor
Accomplishments
- Employee of the Month Costco
- Star Seller on Etsy
Languages
English
Professional
References
References available upon request.
Timeline
Etsy Store Owner
Self Employed Web
01.2014 - Current
Cashier, Vault Clerk, Marketing, Membership
Costco Wholesale Corp
06.1991 - 10.1999
High School Diploma -
West Valley High School
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