Shauna Simpson

• Enters purchase orders into 365 Navigation computer database system.
• Effective liaison between customers and internal departments.
• Processes invoices each weeks and email documentation to clients.
• Follows up with customers about resolved issues to maintain high standards of customer service.
• Promptly responds to inquiries and requests from prospective customers.

• Worked with C-level executives to uncover and deliver the training needs of mid-size to large corporations within South Carolina, North Carolina and Florida.
• Presented written presentations, proposals, and competitive price quotations.
• Monitored aging report to ensure all client payments were received in timely manner.
• Accomplished successful completion/execution of all assigned performance metrics.

Key Accomplishments

• Achieved Rock Star Award for various weeks and months.
• Increased client base over 100% consecutive years through referrals from my clients, networking and marketing.
• 2017 to 2017 Account Development Specialist
• Delivered presentations to decision makers to highlight offerings that secured new business.
• Used consultative sales approach to understand clients along with student needs with recommending training programs.
• Built and cultivated long-term quality relationships with over two hundred clients by addressing needs along with providing superior customer service.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.

Key Accomplishments

• Developed partnerships with training counselors in the Midlands region that assisted future students that did not have funding.
• Brought awareness of the company and its resources to the Columbia, South Carolina market.

• Challenged refined current recruitment processes by suggesting actionable improvements and innovations
• Coached new hires for the skills assessments test.
• Administered applicants for hire test and skill assessments.

Key Accomplishments

• Increased the team enrollments by 20% with attending high school college fairs.
• Promoted to Senior within first year of employment.

• Drove departmental performance through focused team operational reviews.
• Maximized branch revenue by optimizing daily operations.
• Produced sales by executing complete sales cycle process from prospecting through closed contract negotiations.

Key Accomplishments

• Received Shared Success Award for various months.
• Financial Center ranked in the Top Five for various months for exceeding all metrics.
• Developed branch business plans that increased profitability by 10%.