Shauna Turley
Overton
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Manager
Overton Ace Hardware
Overton
05.2024 - Current
- Supervised daily store operations and managed team performance.
- Developed staff schedules to optimize coverage and customer service.
- Trained new employees on product knowledge and store procedures.
- Supervised staff to maintain high levels of customer service.
- Trained new employees on store policies and product knowledge.
- Assisted customers in locating products and answering inquiries.
- Conducted inventory checks to ensure stock availability and accuracy.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Reviewed completed work to verify consistency, quality, and conformance.
Cashier
Overton Ace Hardware
Overton
09.2014 - 05.2024
- Assisted customers with product inquiries and provided recommendations.
- Managed inventory levels and restocked shelves as needed.
- Ensured cleanliness and organization of checkout area and store displays.
- Trained new cashiers on register operations and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Bachelor of Science - Project Management
College of Southern Nevada
Las Vegas, Nevada, NV 01.2025 - 01.2026
Associate of Business - Business
College of Southern Nevada
Las Vegas, Nevada, NV 08.2021 - 12.2024
Skills
- Customer service
- Team management
- Employee training
- Time management
- Schedule preparation
- Recruiting and interviewing
- Inventory management
- Task delegation
Timeline
Bachelor of Science - Project Management
College of Southern Nevada
01.2025 - 01.2026
Manager
Overton Ace Hardware
05.2024 - Current
Associate of Business - Business
College of Southern Nevada
08.2021 - 12.2024
Cashier
Overton Ace Hardware
09.2014 - 05.2024