Hi, I’m
Shauna Villarreal
Windsor,CO
Summary
As customer service professional, with a proven track record at Lineage Logistics, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
years of professional experience
Work History
Lineage Logistics - Cold
Customer Service Representative
08.2024 - Current
Job overview
- Responded to customer inquiries, resolving issues efficiently and enhancing satisfaction.
- Processed orders and managed inventory using warehouse management systems.
- Collaborated with team members to streamline communication and improve service response times.
- Assisted customers in navigating product selections, providing tailored recommendations.
- Maintained accurate records of interactions, ensuring data integrity and compliance with standards.
- Coordinated with logistics teams to ensure timely delivery and fulfillment of customer orders.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
South Shields
Dental Assistant
04.2022 - 06.2023
Job overview
- Assisted in patient management and scheduling to optimize office workflow.
- Prepared examination rooms and sterilized instruments following safety protocols.
- Supported dental procedures by providing necessary tools and materials to the dentist.
- Communicated effectively with patients regarding treatment plans and post-operative care.
- Documented patient information accurately in electronic health records system.
- Educated patients on oral hygiene practices and preventive care strategies.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Vestas Blades Windsor
Production Team Member
11.2014 - 07.2021
Job overview
- Operated machinery for efficient blade production and assembly processes.
- Ensured adherence to safety protocols in high-demand manufacturing environment.
- Collaborated with team members to streamline workflows and enhance productivity.
- Conducted quality inspections to maintain high standards of product excellence.
- Assisted in inventory management, ensuring optimal stock levels for production needs.
- Maintained cleanliness and organization of work area to promote a safe workplace.
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Loaded and unloaded materials and assemblies weighing as much as 50 pounds.
Education
State Of ColoradoGreeley, CO
GED
07-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Scheduling
- Microsoft Excel
- Product knowledge
- Order processing
- Prioritization
Timeline
Customer Service Representative
Lineage Logistics - Cold
08.2024 - Current
Dental Assistant
South Shields
04.2022 - 06.2023
Production Team Member
Vestas Blades Windsor
11.2014 - 07.2021
State Of Colorado
GED