Shauna Warner
Cheyenne,WY
Summary
Experienced Office Manager bringing 27 years of business operations experience. Adept at learning and utilizing effective strategies to compete and succeed in today's business market. Posses excellent written and verbal communication skills. Developed and maintained successful relationships with clients, contractors and vendors to maintain high quality services.
Overview
27
27
years of professional experience
Work History
Office Manager
Patty Bennett Realty
Cheyenne, WY
08.2007 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Maintained computer and physical filing systems
- Developed and maintained successful relationships with vendors, suppliers, and contractors
- Coordinated special projects and managed schedules
- Managed compliance to keep the organization operating within legal and regulatory guidelines
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Rep 1
SafeCard Services
Cheyenne, WY
09.1996 - 09.1999
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted with follow-up and resolution of issues
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Handled customer inquiries and suggestions courteously and professionally
- Answered a constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate of Applied Science - Paralegal Studies
Laramie County Community College
12.1994
Skills
- Data Entry
- Office Management
- Expense Reporting
- Customer Service
- Billing
- Organizational Skills
- Relationship Building
- Office Administration
- Customer Relations
- Conflict Management
- Clear Oral/Written Communication
- Scheduling and Calendar Management
- Clerical Support
- Financial Reporting
Affiliations
- I take pride in my ability to self teach to learn new hobbies such as calligraphy writing, crocheting and stained glass project making. I enjoy learning new skills to achieve personal goals and accomplishments.
Timeline
Office Manager
Patty Bennett Realty
08.2007 - Current
Customer Service Rep 1
SafeCard Services
09.1996 - 09.1999
Associate of Applied Science - Paralegal Studies
Laramie County Community College
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