Shauna Williamson
Michaels Arts and Crafts
Burleson,TX
Summary
Dynamic Customer Experience Manager at Michaels Arts and Crafts, skilled in cross-functional collaboration and voice of customer analysis. Enhanced service quality through effective training programs and customer feedback management, leading to improved satisfaction metrics. Passionate about fostering customer empathy and leveraging data analytics to drive impactful improvements.
Work History
Customer Experience Manager
- Supported development of customer feedback initiatives to enhance service quality.
- Assisted in creating training materials for staff on customer interaction protocols.
- Monitored customer satisfaction metrics to identify areas for improvement.
- Coordinated with cross-functional teams to address customer issues effectively.
Education
Associate of Science
Skills
Cross-functional collaboration
Voice of customer analysis
Customer empathy
Data analytics
Training programs
Customer feedback management
Timeline
Customer Experience Manager
Michaels Arts and Crafts
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