Shaunalee Borel
Hemphill,TX
Overview
23
23
years of professional experience
Summary
Dynamic bartender with a proven track record enhancing customer satisfaction through exceptional service and innovative cocktail creations. Highly reliable and a strong multitasker, I fostered team efficiency and developed loyal clientele, significantly boosting beverage sales while maintaining impeccable cleanliness and adherence to health standards.
Work History
Bartender
George Blakely
Hemphill, TX
05.2023 - 02.2026
- Mixes and serves beverages in accordance with established recipes.
- Maintains cleanliness of bar area and equipment to meet health standards.
- Assists customers with drink selection, providing excellent customer service.
- Operates cash register and processes payments accurately and efficiently.
- Stocks bar supplies and monitors inventory levels to ensure availability.
- Trains new team members on bartending techniques and customer service protocols.
- Implements efficient workflows to enhance speed of service during peak hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender/Night Manager
Tom Sistrunk Fin & Feather
Hemphill, TX
06.2016 - 12.2022
- Crafted and served diverse cocktails, enhancing customer satisfaction through quality beverage preparation.
- Managed bar inventory, ensuring stock levels met demand while minimizing waste.
- Trained new bartenders on drink recipes and customer service protocols, fostering team efficiency.
- Developed and implemented seasonal drink menus, attracting new customers and increasing sales.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
- Engaged with patrons to build rapport, enhancing overall guest experience and loyalty.
- Monitored customer orders to ensure timely service during peak hours, improving workflow efficiency.
- Collaborated with kitchen staff to coordinate food and beverage pairings for special events, elevating dining experiences.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Manager
Hollywood Video
Camarillo, CA
04.2003 - 06.2010
- Led operational teams to enhance workflow efficiency and meet production targets.
- Developed training programs to upskill staff and improve performance metrics.
- Streamlined processes, reducing overhead costs while maintaining service quality.
- Implemented quality control measures to ensure compliance with industry standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Valley High School
Hoople, ND05.1992
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Patience and tolerance
Outgoing personality
Cleanliness and hygiene
Customer service expertise
Complex Problem-solving
Cash register operations
Ordering procedures
Outstanding customer service
Timeline
Bartender
George Blakely
05.2023 - 02.2026
Bartender/Night Manager
Tom Sistrunk Fin & Feather
06.2016 - 12.2022
Manager
Hollywood Video
04.2003 - 06.2010
High School Diploma -
Valley High School