Shaunashia Mccants
Atlanta ,GA
Summary
Dedicated PCA with experience at Unison Health and Community Services, skilled in patient advocacy and emotional support. Proven ability to enhance client independence through effective health monitoring and compliance with care plans. Strong communicator, adept at fostering trust and collaboration within healthcare teams to achieve optimal outcomes.
Overview
7
7
years of professional experience
Work History
PCA
Unison Health and Community Services
Powder Springs, GA
07.2025 - Current
- Assisted clients with daily living activities, promoting independence and dignity.
- Administered medication and monitored health conditions, ensuring compliance with care plans.
- Developed rapport with clients, fostering a supportive and trusting environment.
- Collaborated with healthcare teams to implement individualized care strategies effectively.
Service Center Representative
Sedgwick CMS
01.2019 - 05.2025
- Managed incoming calls and inquiries, providing accurate information to clients and ensuring high customer satisfaction.
- Assisted in processing claims by gathering necessary documentation and verifying details for accuracy.
- Coordinated communication between clients and internal teams to facilitate timely resolutions of service issues.
- Utilized CRM software to track service requests, ensuring proper follow-up and case management.
Education
Associate of Applied Science - Science
Georgia State University
Atlanta, GAHigh School Diploma -
Alonzo A Crim Open Campus
Atlanta Ga12.2015
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Vital signs monitoring
- HIPAA compliance
- Emergency response
- Infection control
- Continuing education
- Medical terminology
- Active listening
- Safety protocols
- Patient advocacy
- Health monitoring
- Restocking supplies
- Patient assistance
Timeline
PCA
Unison Health and Community Services
07.2025 - Current
Service Center Representative
Sedgwick CMS
01.2019 - 05.2025
Associate of Applied Science - Science
Georgia State University
High School Diploma -
Alonzo A Crim Open Campus