Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAUNDA RAMO

Kilgore,TX

Summary

Detail-oriented and results-driven banking leader with 20+ years of experience in deposit operations, branch management, and retail banking. Adept at overseeing deposit account activities, ensuring regulatory compliance, and streamlining branch operations. Proven success in driving operational excellence, risk mitigation, and customer satisfaction across multiple locations. Seeking to leverage a strong operational background in a Deposit Operations Manager role.

Overview

20
20
years of professional experience

Work History

Branch Manager

PNC Bank
11.2024 - Current
  • Oversee daily branch and deposit operations with a focus on compliance, audit readiness, and risk management
  • Implement and reinforce internal controls to ensure accurate transaction processing and regulatory adherence
  • Lead and develop a high-performing team to achieve customer satisfaction, operational accuracy, and sales targets
  • Collaborate with deposit operations and back-office teams to streamline procedures and improve processing times
  • Resolve escalated customer concerns related to deposit accounts, account maintenance, and transaction disputes

Branch Manager - Vice President

Chase Bank
11.2022 - 11.2024
  • Lead daily deposit operations with strict adherence to risk protocols and internal controls
  • Ensure accurate and compliant handling of deposit transactions, escalations, and customer concerns
  • Ensured compliance with KYC and transaction monitoring procedures
  • Oversee teller and platform teams, ensuring consistent process execution and client service delivery

Mortgage Loan Officer

Southside Bank
09.2021 - 10.2022
  • Advised clients on tailored mortgage solutions to meet financial goals
  • Coordinated with underwriting and processing teams to ensure smooth loan closings
  • Maintained strong pipeline management to close loans within tight deadlines

Senior Home Lending Advisor

Chase Bank
03.2017 - 08.2021
  • Served as operational liaison between front-line branch teams and home lending department
  • Ensured proper documentation and data entry to align with deposit funding procedures
  • Adhered to all lending and deposit compliance standards, minimizing audit findings
  • Consistently exceeded lending goals, averaging 8 units/month

Branch Manager - Vice President

Chase Bank
05.2008 - 03.2017
  • Oversaw deposit operations across 3 branches, including 2 new builds
  • Maintained full compliance with AML, CIP, and OFAC policies during account opening and maintenance
  • Improved efficiency by streamlining teller procedures and transaction workflows
  • Ranked top 10% of new branches nationally for operational excellence (2009, 2011)

Personal Banker

Chase Bank
08.2005 - 05.2008
  • Conducted deposit account reviews, maintenance, and client onboarding
  • Cross-trained in teller operations to support seamless front-end processes
  • Held Series 6 and 63 licenses for investment-related deposit offerings

Education

Bachelor of Arts - Sociology

University of Oklahoma
Norman, OK

Skills

  • Deposit Operations & Compliance
  • Risk & Internal Control Oversight
  • Regulatory & Audit Readiness (FDIC, BSA, AML)
  • Transaction Processing & Exception Handling
  • Staff Training & Performance Management
  • Customer Issue Resolution
  • Policy Implementation & Process Improvements
  • Core Banking Systems & Digital Tools
  • Branch operations management

Timeline

Branch Manager

PNC Bank
11.2024 - Current

Branch Manager - Vice President

Chase Bank
11.2022 - 11.2024

Mortgage Loan Officer

Southside Bank
09.2021 - 10.2022

Senior Home Lending Advisor

Chase Bank
03.2017 - 08.2021

Branch Manager - Vice President

Chase Bank
05.2008 - 03.2017

Personal Banker

Chase Bank
08.2005 - 05.2008

Bachelor of Arts - Sociology

University of Oklahoma

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