Shaunda Reap
Sheridan,AR
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and develop Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Office Representative
Cornerstone Clinic for Women
Little Rock, AR
05.2023 - Current
- Processed patient inquiries efficiently, ensuring high-quality customer service and support.
- Maintained accurate electronic health records using practice management software for streamlined access.
- Coordinated communication between patients and healthcare providers to enhance patient experience.
- Assisted with insurance verification and billing processes to ensure timely reimbursements.
- Handled confidential information with discretion, maintaining the privacy of clients and colleagues alike.
Manager
Compass Group Management
Sheridan, AR
08.2018 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Accomplished multiple tasks within established timeframes.
Team Leader
Big Red Store
Sheridan, AR
01.2021 - 05.2023
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 5 members while providing exceptional customer service.
Care Provider
Palco
Little Rock, AR
11.2015 - 08.2017
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
Manager of Operations
Dollar General
Sheridan, Ar.
03.2009 - 01.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Maintained cleanliness and organization of Type workspace, working closely with employees to systemize tasks.
Education
All Basic
Dollarway High School
Pine Bluff, AR05.1994
Skills
- Loss Prevention Strategies
Daily Workflow Improvement
Orientation and Onboarding
Monthly Inventory
Leadership
Team Assessment
POS Transactions
POS Inventory System Operation
Leading Employees
Coaching and Mentoring
Effective Customer Service
Cash Register Operations
Leading Team Meetings
People Management
Issue Resolution
Sales Expertise
Integrity Reviews
Loss Prevention Strategies
Timeline
Office Representative
Cornerstone Clinic for Women
05.2023 - Current
Team Leader
Big Red Store
01.2021 - 05.2023
Manager
Compass Group Management
08.2018 - Current
Care Provider
Palco
11.2015 - 08.2017
Manager of Operations
Dollar General
03.2009 - 01.2017
All Basic
Dollarway High School