Shaundra Mier
Oswego,IL
Summary
OBJECTIVE: To obtain a part time position as a Customer Service Rep that will utilize my technical,
teamwork, and communication skills.
Overview
12
12
years of professional experience
Work History
Passenger Assistant Agent
United Ground Express
Chicago, IL
11.2023 - Current
- Greeted passengers and provided assistance with boarding passes, luggage tags and seat assignments.
- Assisted customers with check-in procedures in accordance to airline regulations.
- Provided information regarding flight times, gate numbers, baggage claim areas and other pertinent travel information.
- Assisted passengers with special needs such as wheelchair service or unaccompanied minors.
BARTENDER
CRAFT'D
Plainfield, IL
05.2018 - 03.2020
- Provided exceptional customer service and supported restaurant functions.
- Monitored and counted cash resister draw amounts throughout the day and end of the shift to ensure cash drawer aligned with sales totals.
- Accurately inputted sales records for cash , credit card and items into Excel for management.
- Coordinated and scheduled reservations, private parties and pick up orders for customers.
MANAGER/BARTENDER
Potters Place
Naperville, IL
08.2011 - 09.2018
- Effectively supervised dining floor and 10-25 bar staff to ensure professional service and guest satisfaction.
- Oversaw all culinary, restaurant, beverage and kitchen stations to ensure smooth operations between staff members.
- Communicated restaurant and bar needs with vendors to guarantee quality products were being delivered.
- Managed inventory and ordered supplies keeping within a designated budget.
- Ensured all licenses were up to date including health, safety regulations and liquor.
Education
General Business Studies -
International Academy of Design & Technology
Schaumburg, ILHigh School Diploma -
Brazoswood High School
Lake Jackson, TXSkills
- Excellent organizational, analytical and problem-solving abilities
- Outstanding ability to build rapport and relationships with stakeholders
- Comfortable working in a fast-paced, high growth and deadline driven environment
- Exceptional verbal, written and interpersonal communication skills
- Collaborative and able to work independently and part of a team
Volunteer Experience
Fox Valley Habitat for Humanity, Batavia, IL, Volunteer, 07/01/21
Assisted with building houses for home owners including siding, drilling, framing.
Oswego East High School, Oswego, IL, Volunteer, 8/2017- 3/2020
Cheerleading fundraising for school events and out of state Competitions.
Timeline
Passenger Assistant Agent
United Ground Express
11.2023 - Current
BARTENDER
CRAFT'D
05.2018 - 03.2020
MANAGER/BARTENDER
Potters Place
08.2011 - 09.2018
General Business Studies -
International Academy of Design & Technology
High School Diploma -
Brazoswood High School
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