Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatiana Serrano

Berekely,IL

Summary

To build long-term opportunities for career
growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Passenger Assistant Agent

United Ground Express
Chicago, IL
01.2022 - Current
  • Vendor behide counter
  • Baggage handler
  • Help passenger with wheelchairs
  • Maintained energy and enthusiasm in fast-paced environment
  • Handled many request per day to address customer inquiries and concerns with needing a wheelchair

Office Assistant

Victory Auto
Bensenville, IL
08.2021 - 12.2021
  • Set up and modify customers appointments
  • Delivered clerical support by handling range of routine and special requirements.
  • Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
  • Call Secretary Of State regarding customers car titles and work in the auto action

Customer Service Cashier and Customer Service

The Cellar
Chicago, IL
04.2018 - 12.2020
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Insure the liquor was stocked
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Help with payroll
  • Counted money in drawers at beginning and end of each shift.
  • Completed file maintenance log for price discrepancies.
  • Sold lottery tickets
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.

Security Officer

Allied Universal
Naperville, IL
07.2020 - 09.2020
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Monitored employee activities, confirming compliance with security regulations.
  • Detailed security-related incidents into reports for dissemination to upper management and to Walmart
  • Loss Prevention
  • Monitored central camera systems

Front Desk Receptionist

Motel 6 Hotel
Schiller Park, IL
01.2020 - 09.2020
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries about room rates and availability
  • Prepared weekly employee work schedules for team members.
  • Cash handling

Education

High School Diploma -

Proviso West High School
Hillside, IL
12.2009

Skills

  • Schedule Management
  • Multitasking and Time Management
  • Multi-Line Telephone Systems
  • Verbal and Written Communication
  • Strong Organizational Skills
  • Fast Learner
  • Customer Service
  • Reception Duties
  • Cleaning and Sanitizing

Timeline

Passenger Assistant Agent

United Ground Express
01.2022 - Current

Office Assistant

Victory Auto
08.2021 - 12.2021

Security Officer

Allied Universal
07.2020 - 09.2020

Front Desk Receptionist

Motel 6 Hotel
01.2020 - 09.2020

Customer Service Cashier and Customer Service

The Cellar
04.2018 - 12.2020

High School Diploma -

Proviso West High School

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Tatiana Serrano