Dynamic Employment Program Representative with EDD State Disability, skilled in client relationship building and case management. Successfully enhanced service delivery through data-driven decision making and multicultural sensitivity, ensuring clients navigated disability benefits effectively. Recognized for resolving inquiries efficiently and improving program usage trends.
Hi, I’m
Shaundra Shallowhorn
8180 S. Rainbow Blvd Apt 124,NV
Summary
Overview
9
years of professional experience
Work History
EDD State DisabilityChino Hills, CA
Employment Program Representative
09.2005 - 04.2014
Job overview
- Assisted clients in navigating disability benefits application processes to ensure compliance and understanding.
- Provided support in evaluating eligibility for state disability programs, maintaining accurate records.
- Facilitated communication between clients and internal departments to resolve inquiries and issues efficiently.
- Collected and analyzed client data to enhance service delivery and identify trends in program usage.
Education
Cal State University Dominguez HilllsCarson, CA
Bachelor of Arts from Liberal Studies
05-2003
University Overview
Skills
Client relationship building
Case management expertise
Data-driven decision making
Multicultural sensitivity
Timeline
Employment Program Representative
EDD State Disability
09.2005 - 04.2014
Cal State University Dominguez Hillls
Bachelor of Arts from Liberal Studies