Tia Burress
Lombard,IL
Summary
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, ESPR and program management. Driven and decisive Field Office offering 15+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
1
1
Certification
Work History
Employment Program Representative
Illinois Department of Employment Security
Lombard, IL
10/11/09 - Current
- Provided guidance and assistance to individuals seeking employment opportunities.
- Developed and implemented individualized job search plans for clients.
- Maintained client records and updated database information on a regular basis.
- Facilitated meetings between employers and potential employees to discuss job requirements and expectations.
- Explained eligibility criteria for government-funded programs related to employment needs of clients.
- Monitored the progress of employed individuals through regular follow-up contacts with employers.
- Researched available training opportunities for unemployed or underemployed individuals.
- Advised clients on appropriate professional behavior during the hiring process.
- Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
- Managed rolling caseload of clients and maintained impeccable documentation.
- Provided timely interventions by returning phone calls and following up on job leads.
- Contacted job applicants to inform of application status.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Education
Some College (No Degree) - General Studies
Malcolm X College
Chicago, ILSome College (No Degree) - Medical Office Assistance
SER Business Technical Institute
Chicago, ILSkills
- Employment law knowledge
- Data-driven decision-making
- Client Relationship Building
- Employee Coaching
- Resume review
- Selective Service
- Work assignments
- Regulatory Requirements
- Development activities
- Eligibility Requirements
- Program Goals
Certification
Certified Employment Service Representative
Accomplishments
- Upward Mobility Graduate
Timeline
Employment Program Representative
Illinois Department of Employment Security
10/11/09 - Current
Some College (No Degree) - General Studies
Malcolm X College
Some College (No Degree) - Medical Office Assistance
SER Business Technical Institute
Certified Employment Service Representative
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