Shaundra Watson

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Obtained cash bank and stocked service bar to prepare for operation.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.

Founded and scaled a successful Airbnb property management and cleaning company, overseeing operations for multiple short-term rental properties in a high-demand market. Built a reputation for delivering five-star guest experiences, increasing client revenue, and maintaining meticulous property standards.

Key Responsibilities:

• Managed day-to-day operations of 10+ short-term rental properties, including guest communication, scheduling, vendor coordination, and quality control.
• Developed and implemented automated systems for booking management, turnover scheduling, and guest messaging to improve efficiency and response times.
• Hired, trained, and led a cleaning and maintenance team to consistently uphold high cleanliness and hospitality standards.
• Created custom checklists, SOPs, and branding elements to ensure a seamless guest experience from check-in to check-out.
• Acted as liaison between property owners, guests, and service providers to resolve issues quickly and professionally.
• Optimized listing performance through dynamic pricing strategies, review management, and property enhancements, leading to increased occupancy rates and higher ROI for clients.
• Conducted regular property inspections and managed supply inventory to ensure properties were always guest-ready.
• Stayed up-to-date on local regulations, Airbnb policy changes, and market trends to ensure compliance and competitiveness.

Achievements:

• Maintained a 4.9+ average rating across all managed properties.
• Increased client earnings by up to 35% through strategic listing optimization and guest experience improvements.
• Built and maintained long-term relationships with property owners, earning consistent referrals and repeat business.
• Successfully scaled operations while maintaining personalized service and high quality standards.

A highly organized and resourceful Executive Assistant skilled in managing complex calendars, coordinating travel, handling confidential information, and providing top-tier administrative support to executives. Known for anticipating needs, streamlining operations, and serving as a trusted right-hand to leadership—ensuring the day runs smoothly so the big moves can happen.

• Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
• Developed lesson plans and routines for individual students to meet personal goals and abilities.
• Coordinated with other instructors and coaches to determine student advancement and progress.
• Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.

As a Personal Assistant to a YouTube personality, I handled the fast-paced, ever-changing demands of content creation and brand management. From managing daily schedules and coordinating shoots to handling emails, fan engagement, and travel logistics—I kept the chaos under control behind the scenes so the spotlight could shine. Adaptable, discreet, and always two steps ahead.

• Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
• Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
• Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
• Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.