Shaundrea Dates
Chicago,IL
Summary
Results-driven Cargo Office Supervisor with proven expertise in cargo documentation, quality control, and staff scheduling. Optimized workflows and enhanced operational efficiency, contributing to improved productivity and employee performance.
Overview
11
11
years of professional experience
Work History
Cargo Office Supervisor
Swissport USA
Chicago, Illinois
06.2017 - Current
- Coordinated staff schedules and team assignments to ensure optimal resource allocation.
- Oversaw daily office operations to maintain efficient workflow and enhance productivity.
- Delegated tasks to staff, establishing clear priorities and goals for team alignment.
- Guided employees in handling difficult or complex problems.
- Trained new employees on company policies and procedures for seamless onboarding.
- Mentored staff in the use of office equipment and best practices for operational efficiency.
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Cargo Office Agent
Swissport USA
Chicago, Illinois
09.2015 - 06.2017
- Ensure paperwork is prepared timely and accurately
- Make sure paperwork related to the cargo is correct before release
- Prepare airline and customs documentation
- Manifest pallets onto aircraft before departure time
- Ensured compliance with dangerous goods requirements and regulations during cargo handling.
- Provided excellent customer service to ensure client satisfaction and retention
- Managed email and phone communications while organizing and filing paperwork efficiently
- Collected terminal and storage fee checks for cargo to ensure accurate financial transactions
Education
High School Diploma -
Chicago Vocational Career Academy
Chicago, IL06-2006
Skills
- Cargo documentation
- Quality control
- Office operations efficiency
- Staff scheduling
- Employee training
- Customer relationship management
- Office management
Timeline
Cargo Office Supervisor
Swissport USA
06.2017 - Current
Cargo Office Agent
Swissport USA
09.2015 - 06.2017
High School Diploma -
Chicago Vocational Career Academy