Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shaune' Powell

North Las Vegas

Summary

Detail-oriented Revenue Management Support Analyst with proven skills in system monitoring and technical troubleshooting. Committed to ensuring service excellence and enhancing team performance.

Overview

17
17
years of professional experience

Work History

Revenue Management Support Analyst

Caesars Entertainment
Las Vegas
12.2016 - Current
  • Monitored system performance to ensure reliability and efficiency.
  • Investigated the root cause of various technical issues that guest and reservation agents are having by conducting troubleshooting.
  • Building a direct marketing offer in the LMS for guests to book.
  • Assist in testing offers to make sure they are working correctly on the website for guests to book.
  • Build or update billing profiles, group codes, rate plans to make sure everything is accurate.
  • Build strategies for rate plans so guest are booking the correct room types for their level.

Hotel Manager

Primm Valley Resorts
Primm Valley
08.2009 - 10.2016
  • Managed daily hotel operations to ensure guest satisfaction and service excellence.
  • Oversaw staff training and development programs to enhance team performance.
  • Handled guest inquiries and resolved complaints promptly and professionally.
  • Monitored budgets and controlled expenses to maintain financial health of the resort.
  • Created a positive work environment for staff by providing guidance, support, recognition and motivation.
  • Handled guest complaints professionally and efficiently.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.

Education

High School Diploma -

Rancho High
Las Vegas, NV

Skills

  • System monitoring
  • Technical troubleshooting
  • Revenue management
  • Data analysis
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management

References

References available upon request.

Timeline

Revenue Management Support Analyst

Caesars Entertainment
12.2016 - Current

Hotel Manager

Primm Valley Resorts
08.2009 - 10.2016

High School Diploma -

Rancho High

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Shaune' Powell