Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaunice simpson

Acworth,GA

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Riu Hotels & Resorts. Skilled in food preparation and bakery equipment, consistently delivering high-quality baked goods. Excelled in maintaining food safety standards, achieving a clean and organized work environment. Demonstrated punctuality and reliability, contributing to improved operational efficiency.

Overview

9
9
years of professional experience

Work History

Bakery Clerk

Publix
01.2024 - 10.2024
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.

Front Desk Receptionist

Riu Hotels & Resorts
03.2016 - 12.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Education

GED -

Chattahoochee Technical College
Marietta, GA
02-2023

Skills

  • Customer service
  • Food preparation
  • Bakery equipment knowledge
  • Food handling safety
  • Customer satisfaction
  • Punctual and reliable

Timeline

Bakery Clerk

Publix
01.2024 - 10.2024

Front Desk Receptionist

Riu Hotels & Resorts
03.2016 - 12.2022

GED -

Chattahoochee Technical College

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Shaunice simpson