Summary
Overview
Work History
Education
Skills
Timeline
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Shaunisha Williams

Stockton,CA

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

3
3
years of professional experience

Work History

Resource Specialist

San Joaquin Valley Veterans
Stockton, CA
01.2024 - 08.2024
  • Conferred with management to develop or implement personnel policies or procedures.
  • Planned and executed strategies for optimizing the efficient use of resources.
  • Identified and resolved conflicts related to resource allocation and scheduling.
  • Identified areas for improvement in resource management practices.
  • Coordinated allocation and distribution of resources across multiple projects to ensure optimal utilization.

Cae Manager/Community Navigator

Pivot Sacramento
Sacramento, CA
12.2022 - 12.2023
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Proposed or approved modifications to project plans.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Disaster Case Manager

Salvation Army
Sacramento, CA
01.2022 - 06.2022
  • Developed and implemented disaster case management plans for individuals and families affected by disasters.
  • Assessed needs of clients and developed individualized service plans to meet those needs.
  • Maintained contact with local government agencies to ensure client access to available resources.
  • Served as a liaison between clients and insurance companies regarding claims processing.
  • Provided guidance on how best utilize available resources while minimizing costs associated with them.

Education

Associate of Science - Social Sciences

American River College
Sacramento, CA
05-2020

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Problem solving
  • Social perceptiveness
  • Computer skills
  • Friendly, positive attitude
  • Attention to detail
  • Dependable and responsible
  • Multitasking

Timeline

Resource Specialist

San Joaquin Valley Veterans
01.2024 - 08.2024

Cae Manager/Community Navigator

Pivot Sacramento
12.2022 - 12.2023

Disaster Case Manager

Salvation Army
01.2022 - 06.2022

Associate of Science - Social Sciences

American River College

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Shaunisha Williams