Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shaunna Brandt

Kirkwood,MO

Summary

Orderly and professional Director with 20+ years of experience in the fields of Member Services, Club Registrar, Program Administrator and Coaching particularly within the child development areas and amateur athletics landscape. Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Successful at improving office procedures and enhancing team operations, developing useful resources and constantly striving for improvement and efficiency. Detail-oriented team player with strong organizational skills and excellent written and verbal communication skills and has the ability to handle multiple projects simultaneously with a high degree of accuracy. A natural leader motivated to join a forward-thinking company who embraces culture and prioritizes their people.

Overview

17
17
years of professional experience

Work History

Center Director & Head Coach

KidStrong
06.2022 - Current
  • Oversee daily operations of center with 300+ members
  • Cultivated and strengthened relationships with children and families.
  • Sparked imagination, built self-esteem and helped children make exciting discoveries daily.
  • Responsible for making sales calls to grow membership, scheduling of trial classes for potential members and follow up thereafter.
  • Develop, train and mentor entire staff of coaches, including running weekly meetings, daily communications, scheduling, and implementing their roles, responsibilities and expectations for brand new franchise.
  • Led and motivated young people from diverse backgrounds, fostering improved job and social skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Dir. of Member Services, Club Registrar & Admin Dir., Elite Program Dir., Coach

St. Louis Scott Gallagher Soccer Club
08.2013 - 06.2022
  • Major role in processing club and competitive player registrations for nearly 4,000 players and 250 teams across several different competitive and recreational platforms accurately and efficiently, including processing of payments associated with said registration(s)
  • Successfully vetted and fully onboarded entire club with two major new registration platforms, both 2-year projects occuring at the same time (PlayMetrics and GotSport).
  • Annually prepare and lead onboarding and seasonal presentations for club coaches, managers parents and players at the start of each season and organize/prepare annual College Recruiting Sessions for age-appropriate players and parents
  • Develop and oversee successful budgets and procedures for smooth and efficient operations within all upper-level competitive platforms
  • Collaborated cross-functionally with leadership team, regional and national level platforms to maintain consistency at the club level and broadly promote positive club image.
  • Provide general customer service support for various registration programs, payment inquiries/processing/plans and general questions relating to the club for coaches, managers, parents, and players
  • Lead all team managers and head coaches in club, providing direction and administrative support, creating resources, and finding solutions through organization and clear communications.
  • Collaborated with upper management to implement continuous improvements and exceed club goals and member experience/retention.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Maintained customer records by updating account information.
  • Oversaw daily operations of the Girls Elite program including all administration, session/season planning & player development, fitness monitoring, college advisement, communications and player engagement
  • Head Coach of multiple upper-level high school girls’ teams

Assistant Women's Soccer Coach

University of Missouri
03.2009 - 01.2013
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Primarily responsible for the development of the goalkeepers within the program
  • Responsible for overall fitness level of the entire team through the implementation of proper stretching, warmups and conditioning exercises to prevent sports injuries and maintain required level of fitness for NCAA Div. 1 athlete.
  • Worked closely with team members to develop well-rounded student athletes who were prepared to enter the working world
  • Built positive, productive training environments fostering team unity and camaraderie.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Juggled multiple projects and tasks in a high-stress, ultra-competitive environment to produce results both on and off the field
  • Managed team managers and daily operations of the program and travel logistics for team travel
  • Motivated and encouraged team members to communicate more openly and constructively with each other for the betterment of the team and inspire individual growth
  • Collaborated with financial aid, education and career services departments to recruit high-level student athletes to our University and program
  • Developed and delivered effective and engaging coaching sessions to improve performance while motivating athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Evaluated players' performance and provided constructive feedback to improve abilities.
  • Extensive travel related to the identification and recruitment of high-school student-athletes while complying with all NCAA rules.
  • Managed annual equipment budget of over $75,000, including ordering of all required equipment needs for players, staff and program.

Assistant Women's Soccer Coach

Illinois State University
07.2006 - 03.2009
  • Roles and responsibilities comparable to those listed above.

Education

Master of Science - Exercise Physiology

Illinois State University
Bloomington, IL
05.2008

Bachelor of Science - Exercise Science

Indiana University
Bloomington, IN
05.2004

Skills

  • G Suite & Microsoft Office
  • Executive presentation development
  • Communication skills
  • Project planning
  • Reliable and trustworthy
  • Professional and mature
  • Coaching and Training
  • Program Management
  • Community Engagement
  • Team Development & Mentoring
  • Performance Monitoring and Evaluation
  • Database Maintenance
  • Hiring and Onboarding

Accomplishments

  • Various accolades as former amateur athlete including All-Conference honors, Defensive Player of the Week and All-Academic recognition.
  • Four-Year Letter winner and starter at Indiana University as a goalkeeper for women's soccer team.
  • Conference championships as college coach in 2008 (Illinois State University) and 2009 (University of Missouri).
  • WIN (Women In Sports Network) for Columbia Coach of the Year finalist, 2010.

Timeline

Center Director & Head Coach

KidStrong
06.2022 - Current

Dir. of Member Services, Club Registrar & Admin Dir., Elite Program Dir., Coach

St. Louis Scott Gallagher Soccer Club
08.2013 - 06.2022

Assistant Women's Soccer Coach

University of Missouri
03.2009 - 01.2013

Assistant Women's Soccer Coach

Illinois State University
07.2006 - 03.2009

Master of Science - Exercise Physiology

Illinois State University

Bachelor of Science - Exercise Science

Indiana University

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Shaunna Brandt