Summary
Overview
Work History
Education
Skills
Timeline
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Shaunna Kean

Aiken,SC

Summary

Dynamic and client-focused Cosmetologist with a proven track record, excelling in relationship building and issue resolution. Recognized for exceptional customer service and efficient scheduling, enhancing client retention and satisfaction. Skilled in salon management and maintaining high sanitation standards, ensuring a welcoming environment for all clients.

Overview

17
17
years of professional experience

Work History

Cosmetologist

Self Employed
04.2008 - Current
  • Provided exceptional customer service by understanding client needs and preferences.
  • Supported team members during peak hours to enhance service efficiency.
  • Adapted quickly to new procedures and product lines introduced in the salon environment.
  • Engaged with clients to build rapport and encourage repeat business opportunities.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Education

High School Diploma -

Barnwell High School
Barnwell, SC

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Scheduling appointments
  • Clear communication
  • Professionalism and ethics
  • Relationship building
  • Reflective listening
  • Product and service explanations
  • Issue resolution
  • Salon management

Timeline

Cosmetologist

Self Employed
04.2008 - Current

High School Diploma -

Barnwell High School

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Shaunna Kean