Shaunna Ramsey
Martin,TN
Summary
Dynamic sales strategist and team development expert with a proven track record in driving performance and fostering growth. Successful in mentoring and evaluating staff, managing operations, and optimizing financial outcomes to exceed organizational goals. Committed to enhancing team effectiveness and achieving ambitious sales objectives through strong leadership and organizational acumen. Eager to leverage extensive experience to contribute to a high-performing team environment.
Overview
23
23
years of professional experience
Work History
District Manager
Victra-Verizon Wireless
10.2019 - 04.2026
- Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
- Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
- Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
- Managed a team of 60 employees in the district and developed strategies to increase efficiency and productivity.
- Coached store personnel on sales techniques, product knowledge, customer service skills, merchandising practices, cash handling procedures and loss prevention guidelines.
- Identified and addressed customer complaints in a timely and professional manner.
- Recruited and recommended qualified employees for team's staff positions.
- Developed training programs for new staff members in the district to ensure they understand company objectives and expectations.
General Manager
Victra-Verizon Wireless
06.2003 - 10.2019
- Managed store operations and personnel, including scheduling, training, coaching and counseling staff.
- Monitored inventory levels to ensure adequate stock is available for customers.
- Planned special events and promotions that draw customers into the store.
- Provided leadership by motivating employees through positive reinforcement.
- Maintained high standards of customer service through regular team meetings and evaluations.
- Engaged with customers to build relationships and brand loyalty, using company tools.
- Adjusted store staffing based on demands of business.
- Coached store associates using huddles, observation checklists, and evaluations.
Education
Associate - Business Administration
Dyersburg State Community College
TN05-2003
Skills
- Conflict resolution strategies
- Strategic marketing
- Executive leadership
- P&L management
- Sales methodology
- Power BI expertise
- Presentation skills
- Operational efficiency management
- Conducting performance evaluations
- Organizational strategy development
- Talent acquisition
- Collaborative leadership
Timeline
District Manager
Victra-Verizon Wireless
10.2019 - 04.2026
General Manager
Victra-Verizon Wireless
06.2003 - 10.2019
Associate - Business Administration
Dyersburg State Community College
Additional Strengths
- Self-motivated leader with the ability to quickly learn and adapt to new business models, technologies, and partnership strategies
- Strong analytical and strategic thinking skills, with the ability to interpret data and drive informed business decisions
- Highly organized with exceptional time management, able to manage multiple priorities across partners and internal teams
- Proficient in CRM systems, reporting tools, and various business software to track performance and optimize results
- Effective communicator with a proven ability to build and maintain strong relationships with cross-functional teams and external partners
- Skilled at managing multiple projects and initiatives in fast-paced, high-growth environments
- Maintains professionalism, objectivity, and sound judgment in complex or high-pressure situations
- Proven ability to influence, negotiate, and align stakeholders to achieve shared business goals
- Strong focus on delivering results while enhancing partner and customer experience
- Collaborative leader with a positive, solutions-driven mindset and a commitment to team success