Kelly Clark
District Sales Manager
Ocean Springs,MS
Summary
Results-driven Executive District and Store Manager with a strong history of leading high-performing teams in multi-store retail environments. Expertise in sales leadership, customer service, coaching, and inventory control drives operational excellence and consistent growth. Proven ability to align teams and processes, enhancing stakeholder partnerships and operational efficiency. Recognized for servant-minded leadership that fosters teamwork and accountability, leading to increased profitability and customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
District Manager
Signet Jewelers Inc.
03.2025 - 11.2025
- Managed daily operations across multiple retail locations to ensure efficiency and profitability.
- Implemented inventory management practices, optimizing stock levels across all stores.
- Coordinated marketing strategies to increase brand visibility and attract customers.
- Conducted performance evaluations to assess team effectiveness and support development.
- Analyzed sales data to identify trends, driving performance improvements.
- Provided ongoing coaching and training for store managers to enhance productivity.
- Mentored team members in best practices for sales and customer service excellence.
- Resolved customer complaints promptly, maintaining high standards of service satisfaction.
Performance District Sales Manager
Signet Jewelers Inc.
10.2022 - 03.2025
- Managed district sales teams to consistently achieve monthly sales goals.
- Developed training programs for new sales associates to enhance product knowledge.
- Conducted market analysis to identify trends and adapt to customer preferences.
- Collaborated with marketing teams to design promotional campaigns for new collections.
- Oversaw inventory management, ensuring product availability across all stores.
- Implemented best practices for customer service, enhancing satisfaction at all locations.
- Tracked weekly sales reports, identifying trends and implementing corrective actions.
- Coached and motivated high-performing sales team members to exceed revenue targets.
Senior Store Manager
Zales Jewelers
Biloxi
08.2017 - 10.2022
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff to improve customer service and enhance productivity.
- Managed inventory levels and coordinated stock replenishment to minimize shortages.
- Developed promotional displays to capture customer interest and drive sales growth.
- Analyzed sales trends to optimize product assortment and pricing strategies effectively.
- Conducted performance evaluations to support employee development and address improvement areas.
- Resolved customer inquiries promptly to uphold satisfaction standards and enhance experience.
- Supervised visual merchandising efforts, maintaining high presentation standards throughout the store.
Store Manager
Zales Jewelers
Mobile
04.2008 - 08.2017
- Resolved inquiries and complaints efficiently, achieving high customer satisfaction.
- Managed daily store operations to ensure productivity and workflow efficiency.
- Trained staff on effective customer service techniques and product knowledge.
- Developed staff schedules to optimize coverage during peak shopping periods.
- Analyzed sales trends to inform inventory management and promotional strategies.
- Oversaw visual merchandising to enhance product displays and attract customers.
- Collaborated with cross-functional teams to achieve organizational objectives.
- Identified customer needs promptly to enhance service delivery.
Regional Sales Manager
Zales Corporation-Gordons Jewelers
Gulf Coast Region
02.2006 - 04.2008
- Drove regional sales initiatives to boost customer engagement and satisfaction.
- Developed comprehensive training programs for new and existing sales associates.
- Analyzed market trends to pinpoint growth opportunities in jewelry sector.
- Collaborated with marketing teams to launch successful promotional campaigns.
- Conducted performance evaluations, delivering constructive feedback to enhance team effectiveness.
- Monitored inventory levels to ensure availability of in-demand jewelry items.
- Generated detailed reports on regional sales metrics, tracking revenue goals and missed targets.
- Implemented effective territory management techniques, optimizing resource allocation across region.
Regional Sales Manger
Zales Corporation-Gordons Jewelers
Greater Atlanta Area
08.2002 - 02.2006
- Developed comprehensive sales strategies to boost regional market presence.
- Managed cross-functional teams to execute sales initiatives effectively.
- Conducted market analysis to identify emerging trends and opportunities.
- Cultivated strong relationships with key clients to enhance customer loyalty.
- Trained and mentored sales representatives on product knowledge and techniques.
- Collaborated with marketing teams to align promotional campaigns with sales goals.
- Oversaw budgeting and forecasting for regional sales operations efficiently.
- Generated reports on regional sales metrics, tracking revenue goals and missed targets.
Jewelry Store Manager
Zales Corporation-Gordons Jewelers
Mobile
11.2000 - 08.2002
- Managed daily operations of jewelry store to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff in customer service and sales techniques, enhancing team performance.
- Oversaw inventory management, including ordering and stock control processes to maintain optimal levels.
- Developed visual merchandising strategies to improve product displays and attract customers.
- Facilitated personalized customer consultations to provide tailored jewelry recommendations.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Analyzed financial data regularly to monitor performance metrics, ensuring profitability and efficiency.
- Implemented security measures, including CCTV and alarm systems, to safeguard store assets.
Fine Jewelry Sales Consultant
Zales Corporation-Gordons Jewelers
Gautier and Biloxi
06.1999 - 11.2001
- Assisted customers in selecting fine jewelry that matched personal style and budget.
- Educated clients on gemstones and precious metals to facilitate informed purchasing decisions.
- Developed strong client relationships to foster loyalty and repeat business.
- Collaborated with team members to maintain an organized, inviting showroom environment.
- Conducted regular inventory checks to ensure product availability and presentation quality.
- Trained new staff on product knowledge and effective sales techniques for success.
- Resolved customer inquiries and complaints promptly to uphold store reputation.
- Monitored competitors’ prices and promotions to maintain competitive edge.
Education
Bachelor of Science -
Southern Illinois University, Edwardsville
Edwardsville, IL07-1997
Skills
- Sales analysis and data analytics
- Staff training and leadership development
- Performance evaluation and feedback
- Brand visibility and marketing
- Team leadership and building
- Strategic planning and execution
- Problem solving and resolution
- Effective communication skills
- Coaching and mentoring techniques
- Conflict resolution strategies
- Data-driven decision making
- Visual merchandising expertise
- Report preparation and analysis
- Operations management principles
- Social media marketing strategy
- Recruitment, hiring, and training
- Inventory management practices
- Time management skills
- Budget management strategies
- Customer service excellence
- Client relationship management and building techniques
- Attention to detail
Certification
Gemological Institute Of America, Diamond Council Of America (DCA) Certificate
Accomplishments
Manager of the Year — 2001
Manager of the Year Runner-Up — FY2020
Manager of the Year — FY2021
Manager of the Year — FY2022
Manager of the Year Runner-Up — FY2020
Manager of the Year — FY2021
Manager of the Year — FY2022
References
References available upon request.
Timeline
District Manager
Signet Jewelers Inc.
03.2025 - 11.2025
Performance District Sales Manager
Signet Jewelers Inc.
10.2022 - 03.2025
Senior Store Manager
Zales Jewelers
08.2017 - 10.2022
Store Manager
Zales Jewelers
04.2008 - 08.2017
Regional Sales Manager
Zales Corporation-Gordons Jewelers
02.2006 - 04.2008
Regional Sales Manger
Zales Corporation-Gordons Jewelers
08.2002 - 02.2006
Jewelry Store Manager
Zales Corporation-Gordons Jewelers
11.2000 - 08.2002
Fine Jewelry Sales Consultant
Zales Corporation-Gordons Jewelers
06.1999 - 11.2001
Bachelor of Science -
Southern Illinois University, Edwardsville