Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaunna Satterwhite

Salt Lake City,Utah

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Granger Medical
03.2023 - 08.2025
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Assisted patients in filling out check-in and payment paperwork.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.

Registered Nurse (RN)

IN-HOME SENIOR CAREGIVERS
08.2019 - 07.2021
  • Provided direct patient home care for elderly parents.

Pet Care Customer Specialist

PetSmart-Salt Lake City, UT
08.2019 - 12.2020
  • Cashier responsible for handling large amounts of cash. Expert product knowledge, communication skills

Registered Nurse

Utah State Health Department
02.2020 - 11.2020
  • Responsible for providing Covid19 Vaccinations, patient assessments, monitoring, educational resources

Clinical Specialist/WCC

Gentell/ Wound Care Concepts
03.2019 - 08.2019
  • Assisted facilities and interdisciplinary teams with the nursing wound care education process by utilizing a variety of assessment/evaluation tools, developing and validating staff competency and program development on a continual basis.
  • Reduce facilities wound care products costs by strictly following CMS guidelines for reimbursement.
  • Extensive knowledge of wound care prevention and treatment options.

Safe Patient Handling Specialist

Hill-Rom
08.2015 - 12.2016
  • Responsible for training clinical staff members on safe patient handling techniques and use of safe patient handling products, mobile lifting and transfer devices, treatment and documentation, and sales of durable medical products.

Registered Nurse

Intermountain Health Care
06.1991 - 09.1998
  • Cared for Oncology/ Stem Cell Transplant/BMT Transplant patients, gynecology, urology and medical surgical patients.

Education

Associate in Science (AS) - Registered Nursing

Salt Lake Community College
Salt Lake City, UT
01.1991

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Eligibility determination
  • Data entry proficiency
  • Interpreting physician orders
  • Multitasking and organization
  • Team collaboration
  • Referral coordination
  • Registration and scheduling
  • Punctual and hardworking

Certification

CPR First Aid, Volunteer Living Planet Aquarium-Outreach Educator, University Pet Hospital-Vet Tech Choice Humanitarian-Expedition Team Leader Assistant

Timeline

Patient Service Representative

Granger Medical
03.2023 - 08.2025

Registered Nurse

Utah State Health Department
02.2020 - 11.2020

Registered Nurse (RN)

IN-HOME SENIOR CAREGIVERS
08.2019 - 07.2021

Pet Care Customer Specialist

PetSmart-Salt Lake City, UT
08.2019 - 12.2020

Clinical Specialist/WCC

Gentell/ Wound Care Concepts
03.2019 - 08.2019

Safe Patient Handling Specialist

Hill-Rom
08.2015 - 12.2016

Registered Nurse

Intermountain Health Care
06.1991 - 09.1998

Associate in Science (AS) - Registered Nursing

Salt Lake Community College

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Shaunna Satterwhite