Shaunniqua Sirmons
Detroit,United States
Summary
Experienced customer service professional with a proven track record of effectively addressing and resolving customer issues. Strong focus on team collaboration and consistently achieves positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Ram Customer Service Representative
Helm
12.2021 - 12.2024
- Evaluated credit applications from small businesses, helping them secure financing to grow their operations.
- Responsible for making targeted outbound calls to small business, to purchase or replace current vehicles.
- Provided resources for training new employees and ongoing training for current staff.
Truck Dispatcher
Rush Trucking
11.2016 - 11.2021
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
Customer Representative
Mastermind Tax & Consultant LLC
12.2012 - 10.2016
- Assisted with administrative tasks such as data entry, filing, high volume calls, and document preparation.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Customer Service Representative
S & B Computers
12.2009 - 11.2011
- Filed and managed 100% of the customer data, ensuring accuracy and completeness of records
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Business Administration
University of Michigan, Flint
Flint, MI06-2027
Associate of Arts - Business Administration
Wayne County Community College
Detroit, MI06-2018
Skills
- Performance Data Assessment
- Analytical Problem-Solving
- Skilled Multitasker/Time Management
- Strong Communication Skills
- Efficient Typing Speed
- Effective Communication Skills
Timeline
Ram Customer Service Representative
Helm
12.2021 - 12.2024
Truck Dispatcher
Rush Trucking
11.2016 - 11.2021
Customer Representative
Mastermind Tax & Consultant LLC
12.2012 - 10.2016
Customer Service Representative
S & B Computers
12.2009 - 11.2011
Bachelor of Arts - Business Administration
University of Michigan, Flint
Associate of Arts - Business Administration
Wayne County Community College
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