Shaunque Jackson
New Orleans,LA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
12
12
years of professional experience
Work History
Owner
Krave kalon clothing
New Orleans , Louisiana
04.2020 - Current
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Collaborated with other owners on joint ventures and shared resources.
- Hosted special events to boost brand awareness and increase community engagement.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
Customer Service Representative
Kuerig
Brunswick , GA
09.2018 - 06.2020
- Promoted available products and services to customers during service, account management and order calls.
- Answered customer inquiries via phone, email, and chat.
- Mentored junior team members and managed employee relationships.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified opportunities for upselling additional products or services based on customer needs.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Strengthened customer retention by offering discount options.
Floor Associate
Walmart
Hinesville, Georgia
08.2013 - 11.2016
- Removed excess cement and flooring materials to form tight joints and attractive finishes.
- Maintained high standards of customer service during all interactions.
- Processed payments and maintained accurate drawers to meet financial targets.
- Organized displays to attract customers and promote sales.
- Restocked shelves as needed throughout the day.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Assisted with unloading trucks when necessary.
- Assisted customers with locating merchandise in the store.
- Stocked shelves with merchandise according to company guidelines.
Education
High School Diploma -
Lusher Charter High
New Orleans, LA05-2009
Skills
- Customer service
- Technical support
- Order processing
- Product promotion
- Conflict resolution
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Service upsells
- Technical troubleshooting
- Multitasking capacity
- Problem resolution
- Budget management
- Client relationship management
- Vendor negotiation
References
References available upon request.
Timeline
Owner
Krave kalon clothing
04.2020 - Current
Customer Service Representative
Kuerig
09.2018 - 06.2020
Floor Associate
Walmart
08.2013 - 11.2016
High School Diploma -
Lusher Charter High