Shauntai Stowers
Westchester,IL
Summary
Customer service and administrative professional as well as a licensed claims adjuster with CAT experience, property, auto, field, and desk experience. I am a highly talented and detailed oriented professional with 15+ years of customer service experience. I excel at managing well in fast-paced environments, with attention to detail, and superior organizational skills, customer service, and interpersonal skills. I display confidence and poise while engaging with individuals at all levels of communication; resourceful, professional, enthusiastic, strong phone skills, task management skills, strong work ethics, and dependable.
Overview
25
25
years of professional experience
Work History
Claims Customer Service Specialist
Allstate Auto
01.2023 - 02.2023
- Received and handled incoming calls regarding first notice of loss and claims issues
- Handled technical issues with customers, walking them through app setup and claims processing
- Checked on status of claims and processed accordingly
- Worked within various proprietary software systems, MS Outlook, Word, and MS Teams among other software systems.
Disability Claims Adjuster Assistant
Navistar, Inc
07.2022 - 12.2022
- Opened, stamped, and scanned incoming claims inquiries and faxes into the disability claims system
- Answered incoming calls and directed claimants through the claimant process
- Distributed Disability documents according to the employee’s disability plan
- Gathered information from Payroll and HR to set up the claim in the Claims System
- Assisted the Disability Claims Adjusters with setting up claims for Navistar Corporation.
Director
Hill Church
01.2018 - 01.2022
- Trained and Supervised Staff and Volunteers while converting to a hybrid online platform
- Implemented a Social Media Facebook Group with Chat Host
- Texted and emailed weekly announcements and newsletters
- Created online chat and video correspondence for reports and video content
- On-site project manager for monthly Engagements.
Office Assistant
Ability Engineering
01.2016 - 01.2018
- Operated office machines, CRS software, and telephone operations
- Maintained and updated filing systems, inventory, weekly mailings, and database systems
- Responsible for intake of new Clients and visitors and making travel arrangements
- Uploaded Excel spreadsheets in CRS software.
Paralegal
Personnel Planners
01.1998 - 01.1999
- Drafted and prepared cases for unemployment compensation hearings
- Interviewed witnesses and prepared depositions
- Drafted letters of appeal and assisted attorneys with the presentation of cases
- Corresponded with the Illinois Department of Unemployment Compensation Law
- Investigated facts and laws to determine causes of action and to prepare cases
- Reached out to witnesses for providing sworn testimony during court proceedings.
Education
All Lines Adjusters License TX - undefined
MN State Farm Fire, Estimates and Policy Certification NICTA Insurance Fraud TDI Insurance Desk Adjuster Certification - undefined
Texas Department of Insurance Insurance Adjusters License - undefined
2019
Paralegal Certification - undefined
Roosevelt University
1997
Bachelor of Science - Criminal Justice
Jackson State University
1992
Skills
- Excellent Oral and Written Communication
- PC Literate, Including Microsoft Products
- Good Customer Service Skills
- Good Interpersonal Skills
- Ability to work in a Team Environment
- Ability to meet or exceed Performance Competencies
- Guidewire, ECS Software
- MS Office Suite
- Xactimate, Scope Sheets, Symbility
- CA SIU Fraud Training, Fair Claims Settlement, and Earthquake Damage
- Next-Gen
- Allstate Express Claims Customer Service Specialist Training
Timeline
Claims Customer Service Specialist
Allstate Auto
01.2023 - 02.2023
Disability Claims Adjuster Assistant
Navistar, Inc
07.2022 - 12.2022
Director
Hill Church
01.2018 - 01.2022
Office Assistant
Ability Engineering
01.2016 - 01.2018
Paralegal
Personnel Planners
01.1998 - 01.1999
All Lines Adjusters License TX - undefined
MN State Farm Fire, Estimates and Policy Certification NICTA Insurance Fraud TDI Insurance Desk Adjuster Certification - undefined
Texas Department of Insurance Insurance Adjusters License - undefined
Paralegal Certification - undefined
Roosevelt University
Bachelor of Science - Criminal Justice
Jackson State University