Shauntaija Travis
Roseville,MN
Summary
Adept at navigating complex customer inquiries, I excelled in complaint handling and payment processing at Wells Fargo Retirement Center. Leveraging call center experience and assertiveness, I consistently enhanced customer satisfaction. My proactive approach in diverse roles, from healthcare support to administrative efficiency, showcases a versatile skill set and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Contractor
Wells Fargo Retirement Center
Roseville, MN
09.2016 - 02.2017
- Company Overview: One of the biggest Banking Institutions/Financial Companies in the country that assists individuals and companies with Mortgages, Loans, Savings, Retirement and Investing for your present and future
- Assist customers with Pension plans and 401k plans of any company affiliate with Wells Fargo
- Support customers with web assistance helping them gain online access
- Update participants with account information as well as help with pension checks
- Data entry to update participant personal information
- One of the biggest Banking Institutions/Financial Companies in the country that assists individuals and companies with Mortgages, Loans, Savings, Retirement and Investing for your present and future
Home Health Aide
Love ‘N’ Care Healthcare Services
St. Paul, MN
01.2015 - 08.2015
- Company Overview: Private Health Care Company providing consistent affordable quality care for infants, teens, seniors and those who are temporarily or permanently disabled
- Daily Responsible for Assisting Disable participant with Daily Blood Sugar
- Responsible for daily preparation and feeding of meals
- Responsible for the cleaning of trachea
- Daily cleaning of catheter and cleaning of laundry
- Private Health Care Company providing consistent affordable quality care for infants, teens, seniors and those who are temporarily or permanently disabled
Administrative Assistant
Cuz & Company
Apple Valley, MN
09.2013 - 02.2015
- Company Overview: A fashion and production company catering to specific causes
- Working with individuals and companies to put on small showcases throughout the country by the selling of products such as t-shirts, hats and bags that they create for specific events
- Responsible for the data entry of information regarding the selling and mailing of products
- Responsible for the marketing of events on social sites such as Facebook and Twitter
- Responsible for booking flights and hotels of talent as well as arranging transportation when necessary
- Field Telephones Calls
- Create Spreadsheets
- Filing
- A fashion and production company catering to specific causes
- Working with individuals and companies to put on small showcases throughout the country by the selling of products such as t-shirts, hats and bags that they create for specific events
Crew Member
McDonald’s
Plymouth, MN
08.2010 - 05.2013
- Company Overview: According to a BBC report published in 2012, McDonald's is the world's second largest private employer (behind Walmart with 1.9 million employees), 1.5 million of whom work for franchise
- Greet customer and take orders in an efficient manner
- Earn trust of manager to receive key to open and close the store
- According to a BBC report published in 2012, McDonald's is the world's second largest private employer (behind Walmart with 1.9 million employees), 1.5 million of whom work for franchise
Education
High School Diploma -
Wayzata High School
Wayzata, MN05-2012
Skills
- Call center experience
- Payment processing
- Complaint handling
- Script adherence
- Appointment scheduling
- Assertiveness
Timeline
Customer Service Representative/Contractor
Wells Fargo Retirement Center
09.2016 - 02.2017
Home Health Aide
Love ‘N’ Care Healthcare Services
01.2015 - 08.2015
Administrative Assistant
Cuz & Company
09.2013 - 02.2015
Crew Member
McDonald’s
08.2010 - 05.2013
High School Diploma -
Wayzata High School
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