Shauntavia Byrd
Tallahassee
Summary
Dedicated professional with6 years of customer service and problem resolution experience, seeking a Data Entry role. Excelled in fast-paced environments, adept at handling high volumes of inbound and outbound calls, and accurately processing information. Proven ability in meticulous documentation and credit card payment processing, ensuring data accuracy and efficiency.
Overview
6
6
years of professional experience
Work History
Eligibility Specialist
Depart of children and families
01.2024 - 11.2024
- Conducted comprehensive assessments of applicants’ financial, employment, and household circumstances to determine eligibility for various state-sponsored children and family assistance programs, ensuring adherence to departmental policies and regulations while maintaining strict confidentiality of client information
Problem Resolution Specialist
People First
06.2021 - 11.2023
- Address customer inquiries, conduct price checks, and assist with the lifting of heavy items, ensuring a positive shopping experience
- Delivered effective resolutions during high-pressure calls.
- Resolve customer complaints and service requests with a professional and enthusiastic approach, contributing to customer relationship management
- Optimized workflows to expedite issue resolution processes.
- Supported HR representatives in managing new retiree and COBRA enrollment.
Customer Service Representative
Comcast
11.2020 - 05.2021
- Addressed customer inquiries and complaints, ensuring expedited resolution and maintaining detailed records of interactions
- Analyzed customer accounts to identify service issues and provided tailored solutions, enhancing customer satisfaction and retention
- Conducted customer needs assessments to inform and promote additional products and services, contributing to revenue growth
Stock Associate
Walmart
09.2018 - 04.2021
- Assessed floor displays and replenished merchandise to ensure product availability and presentation met company standards
- Implemented organized stocking methods to enhance efficiency within a high-traffic retail setting
- Removed expired and overripe items, upholding health standards, while providing customer service to support sales and foster customer loyalty
Prepared Foods Team Member
Tallahassee Memorial Hospital
08.2020 - 02.2021
- Ensured accuracy of product signage and pricing, contributing to a consistent and reliable customer experience
- Maintained inventory controls and managed stock levels, recording supply usage to support efficient operations
- Prepared a diverse range of food items adhering strictly to recipe specifications, while monitoring temperature compliance for quality assurance
Education
High School Diploma -
James S Rickard's High School
Tallahassee, FL05.2017
Associate Degree In Nursing - Education And Training
Keiser University
Tallahassee, FLSkills
- Safety Methods
- Merchandise Stocking
- Stockroom Procedures
- Call Centers
- Problem Resolution
- Project Management
- Credit Card Payment Processing
- Fleet Dispatching
- Report Creation
- Inbound and Outbound Calling
- Product Organization
- Documentation and paperwork
- Documentation and reporting
- Telephone etiquette
- Income verification
- Record keeping
- Interviewing
- Public assistance
- Policy interpretation
- Application review
- Data entry
- Confidentiality
- Verbal communication
- Proficiency in [software]
- Benefits administration
Timeline
Eligibility Specialist
Depart of children and families
01.2024 - 11.2024
Problem Resolution Specialist
People First
06.2021 - 11.2023
Customer Service Representative
Comcast
11.2020 - 05.2021
Prepared Foods Team Member
Tallahassee Memorial Hospital
08.2020 - 02.2021
Stock Associate
Walmart
09.2018 - 04.2021
High School Diploma -
James S Rickard's High School
Associate Degree In Nursing - Education And Training
Keiser University
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