Kiiya Threats
Summary
A full-time position, where my customer service and banking experience will be fully utilized.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Eligibility Specialist
Texas Partners Bank
10.2023 - 08.2024
- Established databases to track, analyze and automate eligibility application processes.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Resolved discrepancies with client applications to verify eligibility.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Followed guidelines when reviewing applicant data to determine eligibility for preferred insurance benefits.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
Staff Auditor
Texas Partners Bank
10.2022 - 10.2023
- Participate in operational and financial audit engagements for various Bank business units, which includes planning, fieldwork, and report writing activities
- Perform audit procedures to determine the adequacy of internal control, accuracy of general ledger totals and the degree of compliance with bank policies, banking laws, and federal regulations
- Collaborating with external auditors during outsourced engagements as well as examiners during regulatory examinations
- Demonstrates the ability to learn about new business units and audit areas
- Executes the processes to measure and report on the effectiveness of the bank's audit testing measures
- Promoting consistency of approach to compliance with US banking laws across all businesses by interfacing with leadership, employees by providing ways to minimize risk
- Discreetly, effectively, and efficiently conducts assignments in sensitive and confidential circumstances
- Ensures continuing development of professional relationships with management and colleagues.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Prepared audit reports and distributed to respective stakeholders.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Followed established auditing processes to meet internal and regulatory requirements.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
Client Experience Workflow Specialist
Texas Partners Bank
02.2022 - 10.2022
- Utilize customer relationship management (Salesforce) tools in coordinating and monitoring client experience operation
- Monitors the workflow of the branch network to ensure consistency and client satisfaction
- Follows all new procedures and consistently reviews processes to ensure compliance
- Assists support departments with issues and requests to manage a steady and controlled workload for the client experience team
- Collaborates with the cross functional teams throughout the bank to ensure cross functional teams throughout the bank
- Keeps the Client Experience Officer informed of quality control checks and findings.
- Managed teams and delegated training and development.
- Tested merger and liquidation procedures to streamline overall workflows with risk management and technical departments.
- Restructured procedures through coordination with compliance director to create and execute projects.
Client Experience Specialist I
Texas Partners Bank
03.2021 - 02.2022
- New account reviews
- Resolve client issues and requests over the phone and through emails
- Assist with online banking, mobile deposit, and bill pay including enrollment and troubleshooting issues
- Follows all new procedures and consistently reviews existing processes to ensure compliance
- Completes new account requests for new clients and existing ensuring all documentation is completed and reviewed
- Complete debit card, check orders, and any additional banking services the client may need
- Define and implement standards/procedures for ensuring optimal client experience.
Relationship Banker I & II
Texas Partners Bank
03.2021 - 02.2022
- Performs a variety of transactions, cash, and check deposits, change orders, cashier's checks, and any additional teller functions
- Carefully reviewed negotiable items to reduce fraud
- Accurately audit and balanced teller drawers
- Open new personal and business accounts internally or externally with accuracy
- Maintain client relationships in person or over the phone by using customer service tools and resources including various systems within branch operations
- Train new hires how to use bank systems including Xperience, Bill Pay, Salesforce
- Adhere to all policies, procedures, and regulations.
Lead Teller Ops Specialist
Chase Bank
07.2017 - 11.2018
- Support the branch manager with operations, including loss, internal controls, compliance, and audit standards
- Process and assist customers with transactions
- Build customer relationships and assist with specialized financial needs
- Assist with schedules, as necessary
- Supervision of tellers that include mentor and coaching opportunities
- Connecting customers to innovative technology for convenience
- Performing surprise cash audits quarterly with compliance to branch's needs.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Replenished ATM funds in empty canisters prior to validation process.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
Lead Teller
Capital One
05.2016 - 06.2017
- Supervised all tellers working in the lobby and drive through areas
- Performed drawer reconciliations and made coin and cash vault deposits
- Entered overrides and assisted tellers in addressing complex customer questions
- Provided approvals in accordance with bank's policies and procedures when needed to complete certain transactions
- Replenished cash in the automated teller machines and transferred cash to the vault
- Accepting and entering details of accounts deposits and withdrawals in respective accounts
- Informed and updated team about all operational, procedural and policy changes
- Assisted with teller work schedules, enforcing teller policies and procedures.
Branch Assistant
US Bank
02.2007 - 07.2009
- Establishing and maintaining positive customer relationships
- Planning and delivering effective sales strategies
- Monitoring the progress of new and existing financial products
- Thorough knowledge of banking operations, and compliance
- Visiting business customers and attending meetings and conferences.
- Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
Education
High School Diploma -
Rancho High School
Las Vegas, NVExpertise Cosmetology
Skills
- A highly enthusiastic, creative, and results driven Customer Service Specialist possessing formal education and training A passion for excellence, and related sales, reception, and customer service experience A performer, accustomed to working under fast paced, high volume, time-sensitive conditions Team-player and team-builder acknowledged for the propensity to develop and maintain solid relationships with co-workers, customers, and management, control multiple responsibilities simultaneously, relationships with co-workers, customers, and management, control multiple responsibilities simultaneously, proactively resolve issues, and consistently meet and exceed established goals and objectives Adaptive learner with the capacity to easily grasp, apply, and present innovative ideas, concepts, and methods Strong interpersonal, organizational, organizational, analytical, and relationship building skills Excellent written, oral, technical, and artistic aptitude
Timeline
Eligibility Specialist
Texas Partners Bank
10.2023 - 08.2024
Staff Auditor
Texas Partners Bank
10.2022 - 10.2023
Client Experience Workflow Specialist
Texas Partners Bank
02.2022 - 10.2022
Client Experience Specialist I
Texas Partners Bank
03.2021 - 02.2022
Relationship Banker I & II
Texas Partners Bank
03.2021 - 02.2022
Lead Teller Ops Specialist
Chase Bank
07.2017 - 11.2018
Lead Teller
Capital One
05.2016 - 06.2017
Branch Assistant
US Bank
02.2007 - 07.2009
High School Diploma -
Rancho High School
Expertise Cosmetology
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