Arianna Gonzalez
Hialeah,FL
Summary
Detail-oriented and customer-focused professional with experience in public assistance eligibility, team leadership, and administrative support. Proven ability to manage high-volume workloads, ensure regulatory compliance, and deliver excellent service. Strong communicator with a positive attitude and willingness to learn and grow.
Overview
16
16
years of professional experience
Work History
Eligibility Specialist
Florida Department of Children & Families
01.2024 - Current
- Reviewed and processed applications to determine eligibility for public assistance programs
- Verified documentation and ensured compliance with state policies and procedures
- Maintained accurate case records while meeting strict deadlines
- Provided clear communication to applicants regarding benefits and requirements
Team Leader/Supervisor
Inspire Diagnostics
01.2020 - 07.2023
- Coordinated daily operations with equipment and process teams to maintain quality standards
- Ensured compliance with organizational protocols and procedures
- Trained and onboarded new employees
- Managed workflow, resolved employee issues, and supported team performance
Data Entry Clerk/Dispatch Assistant
America Cargo Logistics Inc
03.2010 - 01.2020
- Answered and routed incoming calls to appropriate personnel
- Performed clerical and administrative duties including data entry, filing, mailing, and document preparation
- Supported office operations with accuracy and attention to detail
Education
High School Diploma -
Ebenezer International Christian Academy
Miami06.2009
Skills
- Customer Service & Client Support
- Eligibility & Application Review
- Case Documentation & Data Entry
- Microsoft Word & Excel
- Multitasking & Workflow Management
- Interviewing & Information Verification
- State of Florida Systems (AMS)
- Office & Administrative Procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Eligibility Specialist
Florida Department of Children & Families
01.2024 - Current
Team Leader/Supervisor
Inspire Diagnostics
01.2020 - 07.2023
Data Entry Clerk/Dispatch Assistant
America Cargo Logistics Inc
03.2010 - 01.2020
High School Diploma -
Ebenezer International Christian Academy