Ashley Alvidrez

Work History

Texas Partners Bank, Bank Of San Antonio

San Antonio, Texas

01.2021 - 04.2021

Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Supported program operations by preparing and updating documents, reports and spreadsheets.
Maintained professional calendars and individual appointments for executive staff.
Researched and analyzed data to efficiently contribute to executive reports for monthly and quarterly meetings.
Completed incentive templates and expense reports as needed.
Utilized many different programs (Salesforce, Jack Henry and Associates, Diligent, SysTools, and Ascend BankTel) daily.

Frost Bank

San Antonio, TX

02.2017 - 01.2021

Gathered dispute information for Mastercard and VISA debit cards from applications, to include ACI, IMPACS, LINKS, Coldview ILT, and VISA DPS CATS.
Documented details and resolution in case management system to track progress and refer to as needed.
Identify accurate account information to disperse funds employing Cognos Analytics.
Problem solve, fulfill requests, and conduct research while utilizing excellent written and verbal communication skills.
Monitor dispute trends and report patterns and/or suspected abuse.
Build relationships by responding to inquiries from associates at all levels regarding specific cases and general questions alike.
Evaluate cases collectively with other departments to explore resolutions regarding ambiguous situations.
Access application logs and send problematic scripts to dedicated resource for proper troubleshooting and testing until resolution.

Contact Center

San Antonio, TX

02.2015 - 02.2017

Provided administrative support to Contact Center Specialists and Management.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Organized spaces and materials, documenting discussions and distributing meeting agenda and notes.
Coached new employees on administrative procedures, company policies and performance standards.
Coordinated bookkeeping activities (including invoicing and accounts payable.) for Director and all Contact Center employees.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Scheduled office meetings and client appointments for team of 6 managers and Contact Center Director.

Frost Bank

San Antonio, TX

08.2013 - 02.2015

Conducted all credit and debit transactions in compliance with established bank policies and procedures.
Maintained proper cash on hand and prepared daily settlement of teller cash and proof transactions while actively practicing loss prevention.
Perform additional customer services, such as selling promotional items; filling change order requests; wire transfers; bankcard advances; and exchanging negotiable instruments.
Researched customer inquiries regarding inconsistencies on their accounts and directed to appropriate resources for resolution.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Coordinated daily cash reconciliation in high-volume location.