Shauntay Love
Cleveland
Summary
Dynamic Clinical Administrative Assistant with a proven track record at University Hospitals Cleveland Medical Center, excelling in electronic health records management and conflict resolution. Adept at enhancing patient care through effective communication and meticulous documentation, fostering a collaborative environment that supports departmental goals and optimizes operational efficiency.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 7 years of relevant work experience to your team.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Overview
13
13
years of professional experience
Work History
Clinical Administrative Assistant/Patient Care Assistant
University Hospitals Cleveland Medical Center
03.2018 - Current
- Effective meeting scheduling and management including calendar and time management.
- Organization of meeting materials, agendas, minutes, and other materials.
- Assisting with telephone, correspondence, and other communications.
- Preparing documents, reports, and presentations as requested in a timely, professional, and accurate manner.
- Coordinates operational and special projects with internal and external customers
- Serves as a liaison to the department while providing administrative support for department initiatives to achieve department goals and increase efficiency
- Maintains the patient record (in written and/or electronic format.
- Facilitates communication and efficient unit/department operations. Competency
- Orders supplies.
- Demonstrates knowledge and use of available resources and communication tools.
- Maintains awareness and control of reception desk and surrounding area.
- Initiates and maintains positive relationships and professional demeanor with patients, customers and coworkers.
- Takes responsibility for self -development and supports a learning environment.
- Displays commitment to the mission of the hospital and its values.
- Advised office manager of problems and concerns and assisted with problem-solving.
Patient Care Nursing Assistant
University Hospitals Cleveland Medical Center
07.2012 - 03.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed EKGS and bladder ultrasounds
- Performed venipuncture and phlebotomy
Education
Associate of Applied Science -
Cuyahoga Community College
Cleveland, OH05-2028
Skills
- Healthcare billing
- HIPAA compliance
- Conflict resolution techniques
- Data entry proficiency
- Clinical documentation
- Professional telephone etiquette
- Electronic health records management
- Specimen collection
- Reception management
- Patient care
- Front desk management
Timeline
Clinical Administrative Assistant/Patient Care Assistant
University Hospitals Cleveland Medical Center
03.2018 - Current
Patient Care Nursing Assistant
University Hospitals Cleveland Medical Center
07.2012 - 03.2018
Associate of Applied Science -
Cuyahoga Community College
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