Laura Jones
Highlands Ranch,CO
Summary
Proven achiever in medical administrative roles, I excel in organizational growth and medical coding, as demonstrated at Revalla Plastic Surgery. Renowned for critical thinking and strong communication, I significantly enhance billing accuracy and client satisfaction. My expertise in insurance verification and administrative support drives operational excellence and team success.
Overview
18
18
years of professional experience
Work History
Medical Office Administrative Assistant
Revalla Plastic Surgery
Littleton, CO
07.2017 - Current
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Prepared reports on various topics related to billing information or patient visits.
- Managed daily schedules of multiple doctors ensuring that all appointments were met in a timely fashion.
- Oversaw the preparation of monthly billing reports and analysis to track billing efficiency and accuracy.
- Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Completed coding tasks using ICD-10 codes for insurance claims processing purposes.
- Completed relevant insurance and other claim forms.
Financial Services Representative
Conceptions Reproductive Associates of Colorado
Littleton, CO
10.2006 - 07.2017
- Built and maintained strong client relationships through exceptional service and communication.
- Ensured that all customer inquiries were answered promptly and completely.
- Worked closely with patients to discuss payment arrangements when needed.
- Performed insurance verification, pre-certification and pre-authorization.
- Checked claims coding for accuracy with ICD-10 standards.
- Collected, posted and managed patient account payments.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Managed all payments processing, invoicing and collections tasks.
- Answered customer questions to maintain high satisfaction levels.
Skills
- Critical thinking
- Organizational growth
- Medical coding
- Insurance verification proficiency
- Time management mastery
- Strong communication skills
- Administrative support experience
- Healthcare billing
- Insurance billing procedures
- Manage multiple priorities
- Work well with others
References
References available upon request.
Timeline
Medical Office Administrative Assistant
Revalla Plastic Surgery
07.2017 - Current
Financial Services Representative
Conceptions Reproductive Associates of Colorado
10.2006 - 07.2017
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