Crystal Martinez
Glendale,CA
Summary
Personable and compassionate individual dedicated to providing exceptional patient care in healthcare settings, with foundational understanding of medical terminology and patient management techniques. Familiar with vital signs monitoring and basic clinical procedures, emphasizing importance of patient comfort and adherence to safety standards. Committed to contributing to improved patient outcomes through attentive and empathetic care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Office Administrative Assistant
Medical Spa
07.2021 - 01.2023
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Maintained a clean, organized reception area providing a welcoming environment for patients and visitors.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
Galaxy Star Squad
Major League Soccer: LA Galaxy
12.2017 - 01.2019
- Acted as the liaison between squad members and leadership, fostering open communication channels for better decision-making.
- Served as a valuable resource for new squad members, providing mentorship and guidance throughout their onboarding process.
- Improved squad performance through consistent training and constructive feedback sessions.
- Enhanced client retention with exceptional customer service, building strong relationships.
- Ensured accurate representation of LA Galaxy by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Education
Bachelor of Science - Nursing
West Coast University
Los Angeles, CA01-2025
Skills
- Patient scheduling management
- Strong communication skills
- Critical thinking
- Multitasking and organization
- Basic Nursing Skills
Certification
- Basic Life Support Certification (BLS)
Timeline
Medical Office Administrative Assistant
Medical Spa
07.2021 - 01.2023
Galaxy Star Squad
Major League Soccer: LA Galaxy
12.2017 - 01.2019
- Basic Life Support Certification (BLS)
Bachelor of Science - Nursing
West Coast University
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