Shauntaya Williams
Cleveland,OH
Summary
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement.
Offering friendly demeanor and genuine interest in making guests feel welcome and valued. Brings aptitude for quickly learning customer service protocols and effective communication techniques. Ready to use and develop interpersonal and problem-solving skills in [Desired Position] role.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Extended Stay America
02.2022 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
Front Desk Sales Associate
European Wax Center
05.2023 - 08.2023
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Utilized property management software effectively to manage bookings, cancellations, and payment processing.
- Contributed to team goals by consistently meeting or exceeding individual sales targets each quarter.
- Coordinated guest reservations with accuracy to ensure a seamless booking experience.
- Supported marketing efforts by distributing promotional materials and informing guests about ongoing specials or events.
- Resolved guest complaints efficiently, demonstrating effective problem-solving skills to maintain positive relationships.
- Upsold room packages and amenities, contributing to the overall increase in sales revenue.
Driver
Amazon
09.2021 - 04.2021
- Delivered goods and services to customers on time and in excellent condition
- Utilized GPS to optimize routes and continuously meet estimated delivery times
School Bus Attendant
East Irondequoit Central School District
09.2020 - 01.2021
- Helped drivers monitor and manage student actions to maintain bus safety
- Accompanied driver and children on bus route to keep students safe and protected
Driver
Enterprise Rent-A-Car
05.2016 - 09.2020
- Documented daily mileage, gas and other data
- Achieved consistently high customer scores due to exceptional service
Caregiver
Freedom Care
05.2020 - 05.2020
- Maintained a clean and well-organized environment for client happiness and safety
- Observed patients for changes in physical, emotional, mental, or behavioral condition and injuries
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
Patient Care Assistant
Ecumenical Retirement
10.2016 - 03.2019
- Assisted patients with daily hygiene overall wellness
- Promoted patient comfort by quickly responding to calls and handling diverse needs
Education
High School Diploma -
John Marshall High School
Rochester, NY06.1999
Skills
- Community activities
- First aid and safety
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Issue resolution
Languages
Spanish
Elementary
Timeline
Front Desk Sales Associate
European Wax Center
05.2023 - 08.2023
Guest Service Representative
Extended Stay America
02.2022 - Current
Driver
Amazon
09.2021 - 04.2021
School Bus Attendant
East Irondequoit Central School District
09.2020 - 01.2021
Caregiver
Freedom Care
05.2020 - 05.2020
Patient Care Assistant
Ecumenical Retirement
10.2016 - 03.2019
Driver
Enterprise Rent-A-Car
05.2016 - 09.2020
High School Diploma -
John Marshall High School
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