Shaunte Frazier
IT Technician in the US Navy
Suffolk,VA
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Reliable IT Technician confirms resolution of assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates well with both technical and non-technical personnel and customers.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Technician
US Navy
Norfolk, VA
12.2009 - Current
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
Networking And Cybersecurity
University of Maryland - University College
Hyattsville, MDSkills
- Resolving Problems and Incidents
- Tracking and Documentation
- Account Administration
- Collaborative Team Player
- Help Desk Support
- Organizational Skills
- Troubleshooting Network Issues
- Issue and Resolution Tracking
- Computer Hardware Knowledge
- Printers and Peripherals
- Helpdesk Operations
- New Employee Training
- Friendly and Patient
- Online Chat Support
- User Experience
- Network Device Monitoring
- Maintenance Support Systems
- Computer System Maintenance
- Software Patches
- Support SOP Writing
- Employee Computer Support
- Customer Inquiries
- Microsoft Windows and Office
Certification
- CompTia Security + Certification - June 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
IT Technician
US Navy
12.2009 - Current
Networking And Cybersecurity
University of Maryland - University College
Similar Profiles
Steven ShawSteven Shaw
Information Systems Technician Instructor at US NavyInformation Systems Technician Instructor at US Navy
Irving UbriIrving Ubri
Fire Controlman Instructor at US NavyFire Controlman Instructor at US Navy
Brandon DonaldsonBrandon Donaldson
Information Systems Security Manager at US NavyInformation Systems Security Manager at US Navy
Jessica BridgesJessica Bridges
Pharmacy Technician at US NavyPharmacy Technician at US Navy
Tiffany GreggTiffany Gregg
Licensed Realtor at Keller WilliamsLicensed Realtor at Keller Williams