SHAUNTE HOLLOMAN
Marietta ,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skilled in data entry and communication, adept at improving patient satisfaction and streamlining workflow. Demonstrated ability to learn quickly and manage multiple priorities effectively, ensuring high standards of care and operational efficiency. . Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
South Fulton Studios
07.2024 - 11.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
PCA
Elijiah HealthCare Inc
02.2024 - 10.2024
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals
- Answered patient assistance calls, assessed needs, and offered qualified support
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
Customer Service Representative
Fanduel
04.2023 - 12.2023
- Responded to customer requests for products, services, and company information
- Utilized customer service software to manage interactions and track customer satisfaction
- Promptly responded to inquiries and requests from prospective customers
- Followed up with customers about resolved issues to maintain high standards of customer service
- Responded proactively and positively to rapid change
- Developed and updated databases to handle customer data
Customer Service Representative
Chime Solutions
02.2021 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School Diploma -
Langston Hughes High School
Fairburn, GaSkills
- HIPAA Compliance
- Data Collection
- Patient Services
- Data Entry
- Computer Skills
- Microsoft Office
- Communication Skills
- Fast Learner
- Product and service solutions
- Retail store support
Certification
- First Aid
- PCA
Timeline
Customer Service Representative
South Fulton Studios
07.2024 - 11.2024
PCA
Elijiah HealthCare Inc
02.2024 - 10.2024
Customer Service Representative
Fanduel
04.2023 - 12.2023
Customer Service Representative
Chime Solutions
02.2021 - 11.2022
High School Diploma -
Langston Hughes High School
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