Shauntell Townsend

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

• Prepare and submit claims to insurance companies

• Follow up on unpaid claims within standard billing cycle timeframe

• Check each insurance payment for accuracy and compliance with contract discount

• Call insurance companies regarding any discrepancies in payments if necessary

• Data Entry of Claims, patient demographics, notations on accounts

• Review EOBs, remittance advice, and other correspondence from payers

• Maintain up-to-date knowledge of insurance regulations

• Posts insurance payments manually from lockboxes or electronically from remittances and/or accessing payer data websites.

• Reconciles batch amounts with bank totals and maintains a log of payments unable to be posted.

• Applies transactions message codes to paid and denied charges.

• Communicates payment and denial trends to management.

• Meets standards for accuracy and volume.

• Assists with projects and troubleshooting of various issues.

• HIPAA compliant

• Review and verify accuracy of billing data and revise any errors

• Prepare and submit claims to insurance companies

• Follow up on unpaid claims within standard billing cycle timeframe

• Call insurance companies regarding any discrepancies in payments if necessary

• Data Entry of Claims

• Review EOBs, remittance advice, and other correspondence from payers

• Maintain up-to-date knowledge of insurance regulations

• Meets standards for accuracy and volume.

• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
• Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Data Entry
• Answering inbound calls from patients & insurance carriers
• Notating account activity