Shaunterria Kilgore
Jackson,TN
Summary
General Manager with over 10 years of progressive experience in financial management and customer service leadership roles, adept at enhancing process efficiency by 25% and playing a pivotal role in financial growth. Possesses a strong foundation in communication, multitasking, and conflict resolution, complemented by a proven track record in boosting market presence and achieving high levels of customer satisfaction. Eager to apply meticulous attention to detail and comprehensive skills in budget control, financial analysis, and team performance improvement in a challenging new role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
OneMain Financial
01.2023 - Current
- Managing resources to achieve business objectives
- Improved process efficiency by 25%
- Skilled in budget control and financial analysis
- Solved critical problems, improving team performance
- Played a key role in company's financial growth
General Manager
TitleMax
05.2014 - 01.2023
- Spearheaded a team of professionals at TitleMax for nearly 9 years
- Enthusiastically drove the vision and mission of the company
- Demonstrated analytical skills in problem-solving
- Boosted company's market presence
- Detailed focus on customer satisfaction led to repeat business
CSR
Rent One
01.2012 - 05.2014
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
CNA
CrossRoads
04.2013 - 01.2014
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Passing medication
Medical Records Clerk
Missouri Delta Medical Center
05.2011 - 04.2012
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
Education
High School Diploma -
Sikeston Sr High
Sikeston, MO05.2008
No Degree - Medical-LPN
Metro Business College
Cape Girardeau, MOSkills
- Communication
- Multitasking
- Conflict Resolution
- Customer Service
- Leadership
- Scheduling and Appointment Setting
- Documentation
- Records Management
- Insurance sales expertise
Certification
- Licensed [Insurance agent] - [January 2023]
LANGUAGES
English
Timeline
Assistant Manager
OneMain Financial
01.2023 - Current
General Manager
TitleMax
05.2014 - 01.2023
CNA
CrossRoads
04.2013 - 01.2014
CSR
Rent One
01.2012 - 05.2014
Medical Records Clerk
Missouri Delta Medical Center
05.2011 - 04.2012
High School Diploma -
Sikeston Sr High
No Degree - Medical-LPN
Metro Business College
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