SHAUNTI STEWART
Tampa Bay,FL
Summary
Strategic and detail-oriented Human Resources professional with expertise in benefits administration, budgeting, project management, and employee engagement. Proven ability to design and deliver innovative benefits programs that align with organizational goals and enhance employee satisfaction. Skilled in vendor management, data analysis, and cross-functional collaboration. Adept at communicating complex information clearly and fostering strong relationships with stakeholders. Passionate about creating inclusive, cost-effective benefits ecosystems that support employee well-being and improve overall customer service.
Training professional prepared to design and deliver impactful training programs that drive organizational success. Proven track record in creating engaging content and facilitating dynamic workshops that align with company objectives. Known for fostering collaborative team environment and adapting to evolving business needs.
Overview
6
6
years of professional experience
Work History
Training Specialist
SERCO
01.2023 - Current
- Selected to represent the organization at elite national engagements, including the National Yellow Ribbon Conference, Wounded Warrior events, Texas Employment Roadshow, and Recruit Military Fairs.
- Delivered targeted training on veteran transition resources and employment readiness to 500+ participants, strengthening partnerships with DoD and corporate stakeholders.
- Adapted programs for diverse learners (including disabilities and older adults), boosting satisfaction scores by 15% through data-driven improvements.
- Evaluated program effectiveness using key metrics, ensuring alignment with organizational policies and federal guidelines.
- Delivered training sessions for 500+ participants, ensuring compliance with organizational policies and fostering a positive learning environment.
- Adapted training methods to accommodate diverse learning needs, including individuals with disabilities and older adults, ensuring inclusivity and accessibility.
- Utilized data analytics to evaluate program effectiveness and propose improvements, focusing on key metric indicators, resulting in a 15% increase in participant satisfaction.
Human Resource Manager
UNITED STATES CENTRAL COMMAND
01.2021 - 01.2023
- Advised senior leadership on benefits programs, employee relations, and policy updates, ensuring compliance with federal regulations and reducing organizational risks.
- Reduced benefits costs by 15% annually through meticulous recordkeeping and eligibility verification.
- Introduced the company’s first performance appraisal tracking system, improving transparency and accountability.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Human Resource Manager
BEALE AIR FORCE BASE
01.2017 - 01.2021
- Spearheaded onboarding and talent management programs, reducing new hire turnover by 20% within six months.
- Trained 227 personnel on performance management and interviewing techniques, contributing to a 10% improvement in team performance metrics.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Pharmacy Technician
WALGREENS
01.2014 - 01.2017
- Educated patients on insurance coverage, medication usage, and side effects, fostering trust and understanding and enhancing the overall customer service experience.
- Coordinated with healthcare providers and insurance companies to resolve issues and ensure timely medication access.
- Maintained accurate records and managed inventory, ensuring compliance with regulatory standards.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume specialty pharmacy environment.
Education
Bachelor of Science (BS) - Human Resources Management
University of Maryland
National Landing, VA08.2024
Certified Professional - Human Resources Management
Society For Human Resource Management
National Landing, VA01.2026
Skills
- HRIS Platforms: Workday, Oracle
- Microsoft Office Suite: Excel, PowerPoint, Word, Outlook
- Data Analysis & Reporting Tools
- Process Mapping: Lucid (basic proficiency)
Accomplishments
- Cost Savings: Reduced benefits costs by 15% through meticulous recordkeeping and eligibility verification.
- Process Improvement: Introduced a performance appraisal tracking system, later adopted company wide.
- Training Excellence: Delivered training to 500+ participants, achieving a 15% increase in satisfaction scores.
- Employee Advocacy: Resolved conflicts and improved organizational climate survey rates to 89%.
Timeline
Training Specialist
SERCO
01.2023 - Current
Human Resource Manager
UNITED STATES CENTRAL COMMAND
01.2021 - 01.2023
Human Resource Manager
BEALE AIR FORCE BASE
01.2017 - 01.2021
Pharmacy Technician
WALGREENS
01.2014 - 01.2017
Bachelor of Science (BS) - Human Resources Management
University of Maryland
Certified Professional - Human Resources Management
Society For Human Resource Management
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