Shauntia Mclean
Middletown, DE,DE
Summary
Professional patient services expert prepared for seamless coordination of patient care. Proven ability to enhance patient experiences by managing schedules, verifying insurance, and maintaining accurate records. Valued team collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, organization, and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
All About Audiology
Dover, DE
09.2024 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Verified patient's insurance eligibility and benefits coverage.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
Human Resources Specialist
United States Army
Newark
11.2021 - Current
- Provided full spectrum administrative support for 64 Deployed Medical Brigade personnel
- Managed and lead a 10-person team of Human Resources Professionals
- Provided daily readiness reports (PERSTAT)
- Reviewed awards, evaluations, promotions, personnel actions, and consolidated reports
- Managed virtual and onsite on-boarding and off-boarding of 32 personnel
- Analyzed and updated IPSAA Payroll database in order to accurately distribute pay and benefits
Healthcare Management Internship
GBMC
Towson
08.2020 - 12.2022
- Evaluate culture and systemic approaches in order to recommend proper performance evaluations, systemic approaches, and workplace structural changes to improve the quality of care
- Analyzed workforce factors of Nurse burnout rates
- Set company goals and implemented a feedback culture to increase productivity and comfortability in the work environment
- Towson
Registered Pharmacy Technician
Wegmans Food Market
Owings Mills
10.2020 - 06.2021
- Worked with excellent attention to detail and precision to fill over 1,000 patient orders
- Verified counseling notes with the Pharmacist to ensure quality control
- Adhered to HIPPA laws and regulations to ensure patient privacy protection
- Safely handled and verified Protected Health Information
- Utilized a strong working knowledge of health and science
- Owings Mills
Education
Bachelors of Healthcare Management - Healthcare Management, Business Systems and Processing
Towson University
Towson12.2020
Skills
- Leadership
- Microsoft Excel
- Data Analysis
- Project Management
- Patient registration
- Insurance verification
- Healthcare systems
- HIPAA compliance
- Medical billing
Certification
- Excpt Pharmacy Certification
- Microsoft Office Specialist Master
- Project Management: Healthcare Projects
- Training for Intervention Procedures (TIPS)
Timeline
Patient Services Coordinator
All About Audiology
09.2024 - Current
Human Resources Specialist
United States Army
11.2021 - Current
Registered Pharmacy Technician
Wegmans Food Market
10.2020 - 06.2021
Healthcare Management Internship
GBMC
08.2020 - 12.2022
Bachelors of Healthcare Management - Healthcare Management, Business Systems and Processing
Towson University