Shauntilija Stephens
Detroit
Summary
Dynamic Emergency Roadside Dispatcher at Auto Club Group AAA, recognized for enhancing dispatch efficiency through innovative strategies and effective communication. Expert in dispatch software and incident prioritization, I excel in problem-solving and customer service, ensuring swift resolutions and fostering positive relationships with clients and responders alike.
Overview
6
6
years of professional experience
Work History
Emergency Roadside Dispatcher
Auto Club Group AAA
02.2019 - Current
- Reduced response times by streamlining the dispatch process through effective communication and coordination between emergency responders and motorists.
- Collaborated with management to develop new strategies for improving overall dispatch efficiency and effectiveness.
- Handled escalated calls with empathy and professionalism, resolving complex issues while maintaining a positive rapport with customers.
- Assisted in the recruitment and onboarding process of new dispatchers, contributing to a cohesive team environment focused on excellent customer service.
- Maintained punctuality, reliability, and professionalism in all interactions with customers, coworkers, and service providers.
Education
Associate of Arts - Digital Media Arts
Specs Howard School of Media Arts
MI07-2016
Skills
- Dispatch software
- Incident prioritization
- Emergency procedures
- Service coordination
- Road safety awareness
- Customer service
- Problem-solving
Timeline
Emergency Roadside Dispatcher
Auto Club Group AAA
02.2019 - Current
Associate of Arts - Digital Media Arts
Specs Howard School of Media Arts
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